RESEA Counselor (Re-employment Services and Eligibility Assessment)Location: MassHire Holyoke Career Center Hours: Full-time, 37.5 hoursper week Reports to:Director, RESEA Program Salary: \$45,000-\$48,000,plus? A friendly, collaborative, team-oriented workplace Hybrid &flexible work schedule Health, Dental, Vision, Retirement benefits andmore Generous Personal Time, and 16 paid holidays Tuition AssistanceDate Prepared: Revised: January 2024 Summary: Assists with theimplementation of the RESEA (Re-employment Services and EligibilityAssessment) program, a mandatory program for UI (Unemployment Insurance)Recipients. Conducts individual RESEA Reviews, explains programrequirements, enters data as required. Assists with computerized jobsearch, resume and interview preparation, screening for WIOA and otherprogram eligibility, and other core counseling services. Keeps updatedon most current RESEA requirements, attends State and local meetings asrequired. Position Specific Responsibilities: Provides information aboutRESEA mandated requirements and targeted counseling services to RESEAenrolled customers as needed. Schedules and conducts RESEA reviews.Provides RESEA services professionally, caringly, and in accordance withRESEA requirements. Ensures RESEA data entry requirements occuraccording to established protocols. Completes mandated RESEA reportingrequirements and maintains timely and accurate records as required.Helps provides guidance and information for staff on the RESEA Program.Refers appropriate RESEA customers to Talent Bank/TA Team. Demonstratesa strong commitment to assisting customers who are reentering theworkforce, many of whom might have career-related barriers in meetingtheir career and educational goals. Recommends specific action plans toimprove customer satisfaction based upon customer feedback and follow-upactivity. Facilitates the RESEA sections of individual and group CareerCenter Seminars/Orientations. Attends State sponsored RESEA Informationand training sessions and ensures implementation of grant requirements.Provides information about RESEA mandated requirements and targetedcounseling services to RESEA enrolled customers as needed. Performsabove duties on-site, virtually, and telephonically. MassHire HolyokeCareer Center Expectations of All Staff: Actively supports through taskand attitude a priority on exceptional service Strives at all times tomake customers feel welcomed and comfortable and provides accurateinformation to meet their needs. Develops and maintains excellentworking relationships with co-workers and customers from diversebackgrounds. Exhibits professionalism by attendance, punctuality,appearance, demeanor and the willingness to ask questions and seeksupport when needed Willingness to attend various seminars, workshops,conferences, classes, community events, etc. necessary to keep abreastof developments, trends, and best practices Participates in specialprograms and FFS projects as needed and appropriate Participates oncross-departmental teams and committees as needed and appropriateGenerates ideas to make MHH a better place for customers and staffTechnology proficient and able to manage workload using Microsoft andother common software applications. Ability to be sensitive to,understand, and respect customer and staff confidentiality issues.Ability to travel using personal vehicle (MHH will reimburse formileage) Functions in a manner consistent with MHH?s missions and goalsOther General duties as required. Have Fun!