Reporting Analyst

　　We're are looking to connect with you as we are on the lookout for a Reporting Analyst with TTEC in Mexico City.

　　Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.  Join us in our commitment to deliver amazing experiences. 

　　What You'll be Doing

　　Providing value add to the Client Operations teams at TTEC through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders.

　　On a typical day, you'll

　　· Deliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level

　　· Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards

　　· Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report

　　· Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system

　　· Maintain database records and performing routine audits of data validating proper site, client, and project relationships

　　· Provide ad-hoc reporting support to stakeholders

　　· Build and develop reports both proactively and in response to business need to improve operational efficiencies

　　· Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools

　　· Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level

　　Why You? What You Bring:

　　Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following:

　　· Experience in reporting (operations and financial) is preferred

　　· Experience with Reporting is required

　　· Call center or outsourcing experience

　　· Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred.

　　· Ability to deliver high-quality results, on time and on target

　　· Ability to work cooperatively with stakeholders and team member to resolve the issues on hand

　　· Enjoy the excitement of a dynamic environment

　　· Exemplary communication skills to include written, verbal skills and superior listening skills

　　· Bachelor’s degree in a business-related field or equivalent preferred

　　· Advanced skill in Excel and other MS Office applications

　　· Must be able to work in a flexible shift

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Title: Reporting Analsyst

　　Location: Colombia-Atlantico-Barranquilla

　　Requisition ID: 03SMT