The Repair Diagnostic Specialist role will focus on Repair Diagnostics. This will play a key role within the engineering and quality teams on reviewing hearing aid returns and performing various analysis and diagnostics to help gain understanding on why devices are coming in for repair. Additionally, this role will provide training to other diagnose techs on findings and help develop product diagnostic trees. The Diagnostic Specialist will also build out critical returns information to drive improvement into our repair system and design quality and repair requirements.

　　Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

　　Perform failure analysis and troubleshooting on hearing aid devices and record issues into our current ABCD code failure analysis format.

　　Troubleshoot and repair failures; diagnose the root cause and recommend corrective action.

　　Help structure and assist on diagnostic tree development for broader support

　　Support cross-training efforts for current techs and assist in training new techs, as needed.

　　Help create and maintain records for issues and failures faced as part of repair analysis.

　　Gather and analyze data to identify trends associated with device failures.

　　Report data to cross functional teams and use trends to drive priorities.

　　Design experiments to pinpoint root causes for device failures.

　　Learn and be proficient on GN test systems.

　　Competencies (Knowledge and Skills needed for this position.)

　　Excellent analytical and problem-solving skills required.

　　Excellent people skills required.

　　Self-motivated with strong written and verbal communication skills; ability to effectively prepare and deliver technical reports.

　　Produce high quality work.

　　Work in a team environment

　　Knowledge of MS Office: Word, Excel, PowerPoint

　　Desired Qualifications

　　Required Education:

　　High School Diploma/GED Required

　　Preferred Education:

　　2-year Degree in Electronics

　　Experience:

　　Hearing or medical device experience preferred. Understanding and ability to work with of data analysis.

　　Travel: Limited travel as needed by project. 0-1 weeks annually.

　　Other:

　　Other Information

　　Direct Reports : NA

　　Indirect Reports : NA

　　Working Environment : Office and light assembly operations.

　　Physical Demands : Sitting, standing, walking and support of assembly operations. Some heavy lifting or strenuous activity.

　　Position Type and Expected Hours of Work : Full time position during normal business hours which may include some limited after production hours support.

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

　　Equal Opportunity Employer

　　GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement .

　　E-Verify

　　GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here .

　　Disability Accommodation

　　If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

　　#LI-ReSound

　　GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

　　GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

　　By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

　　The GN-owned brands that are responsible for bringing these technologies to life:

　　Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

　　Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

　　Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

　　Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

　　If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .