SPECTRUM is recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00 am!

　　This requisition is for the new hire class starting in March 2024. What you can expect as a SPECTRUM employee:

　　Outstanding paid training program, with mentoring to ensure your success

　　A set schedule that you can plan your life around

　　Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available

　　Affordable & comprehensive health, dental and vision benefit plan options in first 30 days

　　6% dollar-for-dollar 401K match plus 3% into a Retirement Plan as well.

　　Education Assistance program up to $10,000 a year!

　　A diverse and inclusive team where you will feel valued

　　Leaders who will coach and help you develop to your full potential

　　GROW your career at SPECTRUM through our Level UP Program.

　　And more!

　　JOB SUMMARY Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Process customer orders in a courteous, efficient and timely manner.

　　Effectively present and discuss Charter products and services.

　　Convey an image of quality, integrity and superior understanding regarding services.

　　Manage customer interactions professionally and efficiently.

　　Effectively address customer questions, complaints and concerns within the scope of responsibility.

　　Remain current and knowledgeable on every aspect of supported product.

　　Facilitate customer issue escalations to local management/support as required. Determine the necessity for field visits.

　　Accurately document customer account records based on actions taken.

　　Fulfill work schedules as required.

　　Participate in quality coaching sessions to ensure efficient and effective interactions with customers.

　　Keep supervisor informed of any work-related concerns.

　　Perform other duties as assigned.

　　REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand English

　　Required Education

　　High school diploma or equivalent

　　PREFERRED QUALIFICATIONS Preferred Skills/Abilities and KnowledgePreferred EducationN/APreferred Related Work Experience and Number of Years

　　6 months or more of customer service experience6 months or more experience working with computers and multiple software applications

　　WORKING CONDITIONSNormal office conditions

　　CCS114 2024-27970 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)