Working at Atlassian

　　Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

　　The Jira Align (JA) Renewal Account Manager role can be remote, based anywhere in the Netherlands or the UK, or office based in Amsterdam.

　　The Renewal Team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty.

　　You will drive retention across JA products by engaging in strategic renewals and discovering expansion, upsell, upgrade, and cross-sell opportunities. You will partner with our Enterprise Solutions Advocates and our account teams to contribute to the total book of business growth.

　　Your future team

　　With a focus on value selling, the Renewal organization helps our customers transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of 'play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.

　　The Renewal team is comprised of proactive and empathetic account managers, specializing in retaining and growing our products and services. We have shared performance metrics and goals to inspire collaboration, but above all, we believe in the Atlassian values and want to use them as our compass in refining and optimizing our non-traditional retention model.

　　In this role, you will:

　　Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn riskIdentify cross-sell and up-sell opportunities during the renewals cycleMaintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systemsPartner with the account team on account planning and driving total book of business growth through whitespace analysis and install base research

　　You will have:

　　Experience selling Enterprise SaaS productsExperience with objection handling and escalation mitigation, particularly at the C-suite levelA strategic approach in reviewing the account footprint and prioritizing customer engagements to maximize account growth and retentionKnowledge of Jira Align, Appito, Planview, Aha, or other digital transformation tools a plus

　　Minimum required experience:

　　Team playerFive or more years of experience in account management, software renewals, customer success, or other relevant industriesDocumented record of meeting performance goalsExperience managing customer engagements with Enterprise-level customers

　　Our perks & benefits

　　Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

　　About Atlassian

　　At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

　　We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

　　To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

　　To learn more about our culture and hiring process, visit go.atlassian.com/crh.