Web Chat Support Job Description:

　　• Provide assistance to customers with their vehicle purchase process via char

　　• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better

　　• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.

　　• When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions

　　• Be a goodwill ambassador by courteous treatment of all customers

　　• This group provides pre-sale consumer chat support for the automotive industry. Instead of a potential car buyer going to a dealership and get pressured into buying, they can talk online, in real time, to a support agent who will answer any questions.

　　• They are only supporting new/used car sales inquiries and take general service appointment questions. This is not general customer service.

　　Must Have Qualifications:

　　• Bachelor Degree (No exceptions)

　　• Strong reading comprehension and written communication skills. Writing skills are an absolute must.

　　• 6 months to 1 year - customer service experience - job experience in places like Nordstrom, or anywhere that has a higher end customer base where customer service is critical is acceptable experience.

　　• A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail

　　Nice To Have:

　　• They really like candidates with a journalism degree, English degree, or PR.

　　Work Environment

　　• Will be WFH indefinitely.

　　• Will be chatting with customers from all over the country and will get notification before the chat on which specific dealership they clicked on.

　　• Dealer chat is a 24/7 operation

　　• The shifts are between 7am and Midnight, MUST have open availability

　　• GM treats this as a "lab" for testing new platforms, so when a pilot program is going off, there is a lot of attention on the group and very little room for error.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.