AAA Club Alliance has a part-time opportunity for a Corporate Travel Agent to join our Corporate Travel team!

　　This role will be responsible for fulfilling domestic travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. The ideal candidate will be knowledgeable in domestic faring and provides exceptional customer service through the communication of travel related information. Experience in Corporate Travel while using SABRE GDS is required for this position.

　　**This is a work from home position; however, candidates must live within our territory.

　　Why join AAA?

　　AAA is a great place to work! We provide a stable working environment with challenging and exciting career opportunities.

　　To the qualified candidate, we offer:

　　A competitive starting hourly rate depending upon experience.

　　Paid Time Off and Volunteer Time Off

　　401(k) plan with a company match

　　Complimentary AAA Premier Membership, which gives you, discounts on some of our products and services!

　　The primary functions of the Corporate Travel Agent:

　　Book domestic reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. May handle group reservations.

　　May respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate.

　　Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately.

　　Move market share for AAA preferred suppliers/vendors as applicable.

　　Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

　　Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.

　　Achieve individual and contractual service level goals related to telephone, quality, and productivity.

　　Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.

　　May build airline reservation system profiles for use with a specific group of travelers.

　　Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.

　　Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.

　　Other duties as assigned

　　Minimum Qualifications:

　　High school diploma or equivalent.

　　4+ year’s active Travel Consultant experience in the past 6 years.

　　1+ year’s international experience preferred.

　　Must have Corporate Travel experience and current experience with Sabre GDS.

　　AAA Club Alliance (ACA) is an equal opportunity employer.

　　Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

　　Job Category:

　　Customer Service

　　Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV.

　　AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. Click on the Careers Home page (http://www.AAAClubAlliance.jobs) to follow us on LinkedIn (https://www.linkedin.com/company/aaa-club-alliance/) , Twitter (https://twitter.com/WorkwithAAA) , and Facebook (https://m.facebook.com/AAAMidAtlantic/) , and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance.

　　AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [email protected].