Relief Men's Shelter Counselor

　　Department: Men's Inn

　　Office: 444 Harrison Avenue

　　Location: Boston, MA

　　Position Type: Direct Care

　　Hours/Shift: Hours Vary

　　Employee Type:: Relief

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2900702&source=2900702-CJB-0)

　　SCHEDULE: On Call as Needed, Essential position during weather emergencies.

　　Pays$21.40 per hour

　　LOCATIONS: 444 Harrison Avenue, Boston, MA 02118

　　JOB DESCRIPTION:

　　SUMMARY OF THE POSITION:

　　The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests- needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

　　REQUIREMENTS:

　　QUALIFICATIONS:

　　EDUCATION/TRAINING:

　　REQUIRED:

　　High School diploma or GED

　　PREFERRED:

　　Valid MA driver-s license in good standing

　　Bilingual English/Spanish

　　KNOWLEDGE/EXPERIENCE:

　　REQUIRED:

　　Minimum of one (1) year of experience in the Human Services field

　　PREFERRED:

　　Administering Narcan and CPR in a work setting

　　Knowledge in the areas of addiction, recovery, and mental illness

　　Knowledge of issues pertaining to the homeless

　　Knowledge of area resources

　　PHYSICAL ABILITIES/SKILLS:

　　REQUIRED:

　　Ability to stand for long periods of time

　　Ability to stretch, bend and lift up to (twenty-five) 25 lbs

　　Ability to assist guests up and down stairs, and in-and-out of wheelchairs

　　Ability to respond quickly to emergencies

　　MENTAL ABILITIES/SKILLS:

　　REQUIRED:

　　Ability to respond safely, quickly, and calmly in emergencies and to emergency situations

　　Ability to use good judgement in stressful or emotionally charged situations

　　The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse

　　Ability to be resilient in difficult and ambiguous situations

　　Ability to handle multiple assignments

　　Ability to communicate clearly both verbally and in writing

　　Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills

　　Ability to communicate/speak (as well as to listen) in a non-judgmental manner

　　ESSENTIAL FUNCTIONS WITHIN THE CORE COMPETENCIES FOR THE POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

　　Guest Focus

　　Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin

　　Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment

　　Treat all guests and staff with dignity and respect

　　Proactively conduct wellness checks of guests in different sections of the building

　　De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care

　　Administer Naloxone as needed

　　Perform CPR as needed

　　Enforce the -Good Neighbor Policy-: Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others

　　Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services

　　Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders

　　Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff

　　Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status

　　Follow animal accommodation policies

　　Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.

　　Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors

　　Help guests with all issues pertaining to lockers as needed or assigned

　　Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn

　　Judgement

　　Seek supervision when needed

　　Advise the supervisor/key carrier regarding matters of concern with operations or policy

　　Adhere to TB-testing procedures

　　Maintain current certification in CPR and First Aid

　　Document all hazardous incidents and intervening appropriately in any unsafe situation

　　Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.

　　Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy

　　Report to work and all scheduled meetings and trainings on time

　　Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings

　　Resilience

　　Consistently demonstrate behavior that is representative of PSI-s values of Community, Teamwork, Accountability and Respect

　　Utilize Trauma-Informed Care when interacting with guests and staff

　　Adhere to the Inn-s mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management

　　Actively participate in individual supervision

　　INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, COMPLETE AN APPLICATION FOR PROMOTION/TRANSFER AND FORWARD IT TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

　　Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2900702&source=2900702-CJB-0)