This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4073927

　　Job Description:

　　At Regions, the Relationship Banker I is responsible for providing anexceptional customer experience, both on the cash line and on the phone,and contributing to improving the financial wellness of our customers.The purpose of this role is to create meaningful personal connectionswith customers while processing transactions, identify ways for Regionsto meet customer needs, and assist in resolving end to end customerservice inquiries. This role offers an exciting opportunity forcandidates with prior teller, limited banking, or some retail salesexperience who are interested in beginning a career with opportunitiesfor growth, development, and upward mobility.

　　Regions\' mission is to make life better for our customers andcommunities. The successful candidate should be ambitious and adaptablewith a desire to educate customers on the ability to bank when, where,and how they want. This requires an individual who has strongcommunication skills and the ability to provide personalized customerservice.

　　Primary Responsibilities

　　Provides a consistent optimal customer experience on the cash line whilehandling customers transactional needs, such as deposits, withdrawals,payments, and other typical teller transactions

　　Answers customer inquiries regarding products and services and fulfillsbasic servicing requests, such as new / replacement cards, informationchanges, PIN reset requests, reordering checks, and basic problemresolution

　　Develops relationships with customers, remaining well-informed about thecustomers relationship with the bank

　　Educates customers on standard consumer products and digital solutionssuch as mobile, online, and ATM offerings, all designed to make bankingeasier

　　Assists branch and fellow team members with basic tasks to aid incustomer problem resolution

　　May conduct outbound phone calls using generated customer and prospectlead lists to educate customers on emerging technology and assist withmeeting their financial needs

　　Refers customers to an internal team of experts when more complexfinancial goals and needs are recognized

　　Follows all bank processes and procedures and adheres to applicable lawsand regulations, including completing duties delegated and assigned bythe Branch Manager; as a member of the branch team, ensures soundbanking practices, including managing, identifying and reportingoperational risks

　　Achieves branch targets and goals by identifying customer needs andproviding appropriate guidance and perspective about Regions solutions

　　This position requires the tracking of time for hours worked in excessof 40 per week and is eligible for overtime under the Fair LaborStandards Act.

　　This position is incentive eligible.

　　Skills and Competencies

　　Ability to adhere to policies, procedures, and guidelines

　　Ability to assist customers with digital banking offerings

　　Ability to handle multiple priorities simultaneously

　　Ability to oversee large sums of cash

　　Strong customer focus and relationship-building skills