Are you passionate about finding solutions for customers?

　　We Offer:

　　Paid time off starting at 15 days/year with the option to buy more and 12 federal holidays

　　Medical, dental, and vision benefits

　　401k match up to 5%

　　Competitive pay with opportunities to advance your career

　　Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness, and employee discounts

　　Receive 40 hours of volunteer time with an organization of your choosing.

　　Much more

　　Who We Need:

　　Relationship Bankers go the extra mile to drive the branch team toward success in their sales and service goals. You’ll build customer relationships and grow business in the branch by identifying sales opportunities with customers and guiding them toward options that fit their needs. You’ll also stay on top of the most recent trends in our products and systems to become an expert in service our customers. !

　　Your Typical Day:

　　Build trust with current clients through regular proactive outreach by email or phone

　　Develop new customer relationships through outbound calling. Support branch goals by identifying sales, service and referral opportunities.

　　Complete basic customer research to recommend new solutions and drive informed discussions of customers’ financial goals

　　Schedule, prepare for, and lead appointments with current and prospective customers

　　Deliver customer solutions in their moments that matter.

　　Educate customers so they understand their options, making recommendations when appropriate.

　　Identify M&T team members who can solve complex customer problems

　　Support operational needs such as cash ordering, vault, ATM, wire transfer, Know Your Customer (KYC), Anti-Money Laundering (AML), fraud prevention, and compliance-related tasks

　　Support a diverse environment that supports the M&T Bank brand

　　Complete required training under the Federal SAFE Act

　　Education and Experience Required:

　　High school diploma or equivalent (GED)

　　Sales Experience: Either A) minimum 2 years' experience in any of the following: retail sales, call center, tele-sales, or customer service, or B) minimum of 1 year proven proactive sales experience

　　Demonstrated financial services product knowledge

　　Ability to communicate with tact and diplomacy to internal and external customers

　　Education and Experience Preferred:

　　Verbal communication, interpersonal skills, customer service (consumer and small-business), well-organized, time management, prioritization, comfort with technology (internet-user level)

　　Demonstrated success with referrals, cross-selling, or other sales skills

　　Associate degree

　　Notary public license

　　Bilingual ability is not required but is a strong plus depending on location

　　Physical Requirements

　　Lifting objects up to 30lbs#banking

　　#bank

　　#customerservice

　　#finance

　　#customerservicerep

　　#relationshipbanker

　　#banker

　　M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

　　Location

　　Bellows Falls, Vermont, United States of America

　　M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.