Position Summary

　　Greets and receipts all patients presented to the emergency department. Performs registration for all emergency department patients and maintains statistical logs. Validates status of insurance within the insurance verification system. Refers incoming calls to appropriate personnel. Follows observation protocol. Work closely with all clinical staff. Performs other duties as requested by management.

　　Essential Functions and Responsibilities Includes the Following:

　　Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

　　Receipts & greets all patients arriving to the main ED Entrance window or the EMS Entrance.

　　Provides Identification Bracelet to all patients upon arrival.

　　Registers all patients requiring Emergency Services.

　　Record and complete all necessary patient demographic and billing information in the HIS.

　　Scan insurance cards, patient identification; face sheets sent in with patients arriving from other healthcare facilities.

　　Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.

　　Provide each patient with all mandatory documents (i.e. HIPPA, Patient Bill of Rights, Observation Folder)

　　Responsible for collection of patient responsibility/co-pays after medical services.

　　Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope.

　　Follow Observation Protocol when patient assigned from the ED.

　　Maintain statistical data from the ED Daily Log w/ L&D and WEL patients.

　　Performs all other related duties as assigned.

　　Education & Experience Requirements

　　High School Diploma required.

　　Previous hospital experience preferred Ability to utilize copier, printer, scanner and fax equipment

　　Knowledge of Microsoft outlook and computer terminals a plus Medical terminology helpful but not mandatory

　　Bilingual Helpful but not required.

　　Core Competencies

　　Ability to work cohesively within our team, clinical staff and environmental staff

　　Must be able to speak, write understand and communicate the English language Effectively communicate with patients and family members Integrity to handle the confidential aspects of work

　　Ability to deviate from assigned task without notice to meet the needs of the department