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Regional HR Manager, Customer Fulfillment
Regional HR Manager, Customer Fulfillment-March 2024
Tokyo
Mar 30, 2026
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About Regional HR Manager, Customer Fulfillment

  Description

  Overview:

  At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the biggest, best and most reliable place to buy anything online, this is your chance to make history.

  We are looking for a dynamic leader to join our Human Resources team as the Regional HR Manager working with JP FC Operations.

  This role reports to the Sr. HR Manager JP FC Operations, and is the HR partner to the regional leaders of FC JP.

  The HRBPs in FCs will report to the Regional HR Manager. The location of the role is flexible.

  The Regional HR Manager has three critical deliverables:

  ・Ensure Amazon’s customer-centric culture runs deep – it is at the heart of who we are, and every associate in the FC network must feel the same sense of ownership, innovation, and hustle. Work Hard. Have Fun. Make History.

  ・Build big leaders who care – about customers, about their people, about results.

  ・Obsess on improving and simplifying things – processes, tools, communication, and measures – we iterate and improve constantly.

  The Regional HR Manager is responsible for all areas of HR for this client group – including developing a strategic partnership with its business leaders, recruiting, associate engagement, leadership and talent development, performance management, organizational development, compensation and communications. The Regional HR Manager will also be an active member of the HR network, driving and supporting global initiatives with team members in the U.S., Europe and Asia. Finally, the person in this role will be responsible for ongoing HR improvements to ensure we provide the best associate experience, while providing critical leadership and coaching to business leaders.

  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

  More Information (Japanese Only)

  ・Department: Human Resources (https://www.amazon.co.jp/b?node=5637340051)

  ・Job:Human Resources (https://www.amazon.co.jp/b?node=5609908051)

  ・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

  *Business you will be responsible for: Fulfillment Center (https://www.amazon.co.jp/b?node=5637337051)

  ・Voice of employee - Human Resource department (https://www.amazon.co.jp/b?node=5589775051#HR_Interview)

  ・Voice of employee - Human Resources

  Customer Service(CS)/Tokyo Office/K.I.(Japanese Interview) (https://www.amazon.co.jp/b?node=8495998051)

  Human Resource/Tokyo Office/E.N.(Japanese Interview)

  Human Resource/Kawaguchi FC/M.K.(Japanese Interview) (https://www.amazon.co.jp/b?node=10580590051)

  We are open to hiring candidates to work out of one of the following locations:

  Amagasaki, 28, JPN | Ibaraki, 27, JPN | Osaka, 27, JPN | Tokyo, 13, JPN

  Basic Qualifications

  · Bachelor’s degree or equivalent

  · 10 + Years HR experience

  · 4 + years experience as HR leader managing members HR team supporting business units/functions

  · 2 + years experience in supporting business unit/function

  · Computer knowledge - Word, Excel, Power point

  · Fluent Japanese level (Reading & writing)

  · Business English Level (Reading & writing)

  Preferred Qualifications

  · Effective consulting Skills to influence in all directions

  · Strong business and HR acumen, including strong problem solving skills, critical thinking, and willingness to be vocally self-critical

  · Skill at developing and executing high volume staffing strategies for peak, seasonal needs

  · Experience in fast paced operations environments such as service, manufacturing, retail or hospitality.

  · HR Process improvement experience

  · Experience in leading across multiple sites/buildings and geography.

  · The ability to travel independently and communicate / work well cross-culturally. Experience of Works Councils/ Associate Representative · Forums / Unions will be required.

  · Experience in assessing organizations and partnering with business leaders to build plans to address identified issues.

  · Experience with assessing and developing HR talent in large teams (150 + Managers and 1000+ frontline staff)

  · Demonstrated experience working as a strategic HR business leader, including partnering with leaders and engaging with the broader organization.

  · Experience in Change Management

  · Master's Degree in HR or MBA preferred

  · Travel - 7-8 days in a month within Japan

  · Excited about working in a diverse group and contributing to an inclusive culture.

  Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

  https://www.amazon.jobs/en/landing_pages/passivesmoking

  就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

  https://www.amazon.jobs/jp/landing_pages/passivesmoking

  The salary information can be provided individually prior to the 1st interview

  賃金に関する条件は、1次面接の前に個別にご案内することができます

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