This is a pipeline job requisition, which means that we are proactively collecting resumes for future potential openings in this role. While there is currently no immediate opening, we are interested in connecting with talented individuals who align with our organization's values and mission. Your resume will be reviewed and considered for upcoming opportunities.

　　The Lead Reconciliation Analyst leads the team that provides reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. This position is expected to maintain an in-depth understanding of the customer’s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application.

　　Responsibilities

　　Own the customer relationship and communication during the onboarding process including welcome correspondence, follow-up training, assistance with completion of required documentation to establish third-party payer data transmittal.

　　Communicate necessary customer actions, including deposit verifications, write-off approvals, and completion of necessary forms and documentation.

　　Communicate any issues that may arise, including claims disputes.

　　Oversee development and communication of customer reports.

　　Partner with Onboarding team to establish electronic receipt of 835 forms from third-party payers.

　　Provide analysis of reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities.

　　Quickly and accurately answer customer questions; route incoming calls to appropriate parties.

　　Resolve customer complaints if possible or escalate to management.

　　Keep cases updated in NetSuite in a timely manner.

　　Utilize webinars to educate and train customers on reconciliation application and available reports.

　　Complete Unposted Claims Report on a quarterly basis for assigned stores.

　　Perform root cause analysis on reoccurring issues; perform claims research.

　　Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information.

　　Track and escalate technical issues.

　　Required Knowledge and Skills

　　Proficiency in general office automation including operation of Sfax application, copy machines and multi-line phone systems.

　　Ability to understand and apply standard operating procedures.

　　Ability to coach staff and customers on best practices (technical and business process).

　　Ability to skillfully gather and analyze information.

　　Strong basic mathematical skills.

　　Minimum typing speed of thirty-five (35) words per minute

　　Ability to establish/maintain cooperative working relationships with staff and customers.

　　Exceptional written and verbal communication skills.

　　Ability to identify and resolve problems in a timely manner.

　　Excellent organizational skills.

　　Prioritize and plan work activities; use time efficiently.

　　Ability to manage stressful situations such as manage difficult or emotional customer situations; respond promptly to customer or team needs

　　Skilled at using cloud-based webinar applications (e.g. ZOOM)

　　Basic Qualification

　　1-2 years’ experience in professional customer service environment

　　Experience using MS Word, Outlook and Excel

　　Preferred Qualifications

　　Associate or Bachelor Degree

　　Pharmacy industry knowledge a plus

　　Management of direct or in-direct reports a plus

　　Experience in billing or reconciliation a plus

　　Ten key by touch

　　Work Conditions

　　The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　In-Office Fort Worth, TX

　　May work across different time zones

　　Compensation to this position will be 17/HR

　　Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

　　Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

　　Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

　　Job Identification: 2042

　　Job Category: Professional Services

　　Posting Date: 10/25/2023, 3:23 PM

　　Job Schedule: Full time

　　Locations: Fort Worth, TX, United States

　　On-Site/Remote: On-site

　　Job Level: Entry Level

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.