Description:

　　Answer incoming phone calls

　　. Document phone calls in Sharepoint

　　. Provide information to callers from Sharepoint and 2200

　　. Navigate and provide accurate information regarding the NEBF and NEAP websites

　　. Monitor incoming calls and calls waiting via Taske

　　. Receive and respond to incoming emails from NEBF and NEAP websites

　　. Pick up and handle messages from Nightline

　　. Route calls to appropriate individual or department when necessary

　　. Send a fax via RightFax when requested by the caller

　　. Print 1099R’s and NEAP Statements when requested by the caller

　　. Perform special projects as requested by management

　　. Create Binbook letters related to phone calls

　　. Employer Indexing

　　. Process returned mail from various mailings

　　. Input change of address in the 2200

　　. Enter new participant information in the 2200

　　. Prepare new participant packages

　　. Calculate estimates using the Expert System

　　Skills:

　　Customer service, Data entry, Microsoft office, inbound calls, Receptionist, customer service call center, bilingual

　　Additional Skills & Qualifications:

　　1+ year of Customer Service experience

　　1+ year of Receptionist experience

　　Microsoft Office suite

　　Experience Level:

　　Entry Level

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.