Description

　　Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.

　　Come find out what makes this a great place to work!

　　A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

　　What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:

　　Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

　　Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

　　Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

　　Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

　　Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

　　Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

　　Receive, input, retrieve and relay messages to guests

　　Qualifications

　　Skills

　　Preferred

　　Language: AdvancedBehaviors

　　Required

　　Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

　　Enthusiastic: Shows intense and eager enjoyment and interest

　　Dedicated: Devoted to a task or purpose with loyalty or integrity

　　Team Player: Works well as a member of a group

　　Preferred

　　Thought Provoking: Capable of making others think deeply on a subject

　　Innovative: Consistently introduces new ideas and demonstrates original thinking

　　Motivations

　　Preferred

　　Self-Starter: Inspired to perform without outside help

　　Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

　　Education

　　Preferred

　　High School or better

　　Associates or better in Hospitality and Resort Management

　　Experience

　　Preferred

　　1 year: Hotel guest service experience or reception experience is preferred.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)