Description:

　　DAY TO DAY: They are also going to have this temp sit as the receptionist. Currently we have two call center employees rotating for the receptionist position so this role will help in this responsibility. One thing we like to stress is the importance of presentation and dress since they will be sitting at the front. I wanted to make sure any candidates were aware of this and were still interested given that this is an added layer of responsibility not included in the job description at this time.

　　The representative will ensure that all applicants, recipients, spouses, attorneys, or

　　other member representatives receive extraordinary service when he or she is communicating with

　　the company via phone, fax, written correspondence, or email. The representative may contact the

　　recipient by phone or mail and in each communication provide empathetic and efficient service

　　Answer incoming phone calls

　　. Document phone calls in Sharepoint

　　. Provide information to callers from Sharepoint and 2200

　　. Navigate and provide accurate information regarding the company

　　. Monitor incoming calls and calls waiting via Taske

　　. Receive and respond to incoming emails from company websites

　　. Pick up and handle messages from Nightline

　　. Route calls to appropriate individual or department when necessary

　　. Send a fax via RightFax when requested by the caller

　　. Print 1099R’s Statements when requested by the caller

　　. Perform special projects as requested by management

　　NON-ESSENTIAL FUNCTIONS

　　. Create Binbook letters related to phone calls

　　. Employer Indexing

　　. Process returned mail from various mailings

　　. Input change of address in the 2200

　　. Enter new participant information in the 2200

　　. Prepare new participant packages

　　. Calculate estimates using the Expert System

　　About Aston Carter:

　　Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

　　At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

　　Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.