Overview

SOSi is seeking an Operations Coordinator to join our team in Reston, Virginia. In this role you will complete the tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

Essential Job Duties

Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract

Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award

Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions

Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly

Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value

Coordinates interpreter travel and lodging within established guidelines as required

Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations

Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources

Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines

Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value

Performs other duties as assigned by the Operations Supervisor and/or Operations Manager

Minimum Requirements

High school diploma or equivalent education.

Bilingual in Spanish and English

Minimum of two years’ of related administrative/coordination experience supporting a language services or other relatable program

Must be able to effectively communicate through oral and written communication with customers, management and other coworkers

Must be high-energy, flexible, work well with teams, and able to find creative solutions

Preferred Qualifications

Bachelor’s degree desired.

Additional language skills and court interpretation experience is a plus

Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)

Work Environment

Normal office working conditions

Requires periods of non-traditional hours including consecutive nights or weekends when necessary

Approximate amount of travel time for the position is 5%

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.