DescriptionSummary: Under general supervision of the service manager to perform system design, troubleshooting, programming, and installations. Optimizes, maintains, and repairs 2-way and wireless communications systems including complex radio systems and 911 communications centers for customers.Supervisory Responsibilities: None.Essential Functions: Tasks that must be performed by the person in this job. Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions.Diagnose, troubleshoot, discuss, and resolve wireless communication equipment questions and problems with customers in a positive and efficient manner in person on customer's site, by phone, e-mail, and at Day Wireless Systems' shop location.Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment such as dispatch consoles, paging infrastructure, and trunked radio systems, and mobile installations.Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment.Work with customer to determine deadlines, urgency, timeline, and schedule of completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure resolution of problem meets customer's needs.Prepare quotes and bids.Acts as the shop's safety coordinator by collaborating with safety rep from DWS' headquarters for all aspects of safety training and implementation.Perform wireless communications system programming, per industry practices and vendor criteria.Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria.Reports any accidents, maintenance needs, or repairs to management while using any company vehicle. Practices and follows safe driving procedures as described and required in safe driver training.Must be available to work Monday thru Friday, 8 a.m. to 5 p.m. To properly support our public safety and first responder customers, technicians will be required to be on call, which includes overtime with little or no notice.Education and/or Experience:Three to five years' experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.Associate's degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required.Experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.Licenses, Certifications:An industry license (FCC, FICA or NARTE)A valid driver license and insurability in the state of employmentCET or NABER certificationLimited energy electrical licenseEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) con