Job Description:

　　Our WestRock, PrePress facility is hiring a Quality Manager to ensure that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the Mississauga facility and other sites with Graphics Solutions. The Quality Manager is responsible for providing strategic and technical leadership in the development, application, and consistent implementation the WestRock Quality System including processes and tools for the container division within our Mississauga location. The candidate selected will be capable of effectively interfacing and influencing with sales’ leaders, operation’s leadership, as well as plant line leadership. The Quality Manager acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors, and customers in meeting internal and external customer quality requirements.

　　Job Responsibility:

　　Leads customer complaint investigations and resolution

　　Flexible to cover shifts in the absence of a supervisor, ensuring DMS is adhered to.

　　Member of the plant steering team

　　Leads plant environmental program ensuring WestRock policies and local regulations are followed

　　Achieves desired results in Quality by diagnosing, designing, implementing, then ensuring division’s processes, practices and procedures are fully and consistently adhered within the organization by collaborating directly with all personnel.

　　Fully accountable for continuous improvement in the prepress quality programs through use of external and internal benchmarking, leveraging of industry best practices.

　　Leads and facilitates formal problem-solving team activities to drive to root cause and corrective action.

　　Develop and distribute Quality Alerts as needed.

　　Coaches and trains plant leadership and plant personnel to achieve desired results.

　　Oversight for the areas specific to document management, CAPA, Internal Assessment, Management Review, and employee training as it relates to the Quality Management System

　　Responsible for integrity of data collection systems

　　Audits and assessments

　　Identify system gaps and solutions to those gaps

　　Identify improvement initiatives to drive overall system performance

　　Support of plant needs

　　Support Corporate Initiatives

　　Aligned with Annual Budget

　　Continuous Improvement using Six Sigma Tools

　　Customer and Supplier visits for trouble shooting, audits, building relationships and quality concerns.

　　Internal Customer Relations: work with sales and customer service to develop and implement best practices; attend set call, meetings, and business reviews; prepare and submit performance and work vendors to improve service and quality of materials provided.

　　Supplier Relations: Monitor and Manage vendor quality ratings. Report on performance and work with vendors to improve service and quality of materials provided. Performs supplier audits.

　　Aligned with Operations Strategy and Operating System

　　Travel as required

　　What you need to succeed:

　　Secondary School Diploma

　　Certification in Quality Management or equivalent experience

　　Good time management and organization skills

　　Ability to lead collaborative work groups

　　Ability to influence the organization

　　Ability to work in a fast-paced and changing environment

　　Lead and driving change

　　Training personnel

　　Coaching for performance

　　Good written and verbal communications skills

　　Knowledge of quality management procedures and systems

　　Good computer skills

　　Knowledge of Mac computers an asset

　　Why Work at WestRock:

　　Competitive salary, benefits and pension plan

　　Supportive management team

　　Corporate culture based on integrity, respect, accountability and excellence

　　A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work

　　WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources at 519-823-4871 about your needs and we will consult with you to ensure suitable accommodation is provided.

　　Please apply with resume to [1] www.westrock.com/careers.

　　References

　　Visible links

　　http://www.westrock.com/careersWestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

　　WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.