You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

　　Oklahoma Complete Health , a Centene company, is committed to providing quality healthcare solutions to transform the health of Oklahomans.

　　At Oklahoma Complete Health , we are community advocates and change-makers in search of an inclusive culture grounded by our commitment to work-life balance, competitive compensation, and continuous career development. Join us and be a part of a collaborative, growing network of innovative thinkers delivering solutions at the local level.

　　Position Purpose: Assesses the quality of departmental interactions, systems, and relevant processes through a variety of communication channels to ensure compliance of established policies and procedures are met. Works with cross functional departments to correct and improve routine quality concerns and processes.

　　Monitors, inspects, and assesses the quality of interactions, systems, and processes to achieve established quality standards

　　Documents and reports on the quality, performance, and remediation efforts/progress of risks for leadership review and audit purposes

　　Identifies improvement opportunities and provides guidance material to improve department processes

　　Utilizes technology to continuously monitor and report on customer interaction performance

　　Supports in preparing and distributing internal audit reports and findings to provide knowledge on quality improvements.

　　Assists as needed in coordinating document and data control (e.g., version control and numbering) to ensure accuracy and completeness

　　Supports with random quality assurance checks to ensure compliance

　　Upholds quality assurance policies and procedures and provides guidance or remediation plan when required

　　Supports process improvement opportunities (process or technology) to continuously increase efficiency and effectiveness

　　Assist with servicing members and/or providers as needed

　　Actively participate in quality calibration sessions with quality team

　　Assists with training of new hires as needed

　　Performs other duties as assigned

　　Complies with all policies and standards

　　Education/Experience: Requires a High School diploma or GED

　　Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience.

　　Vocation or technical education may include additional on-the-job training or continuous learning educationPay Range: $19.24 - $32.69 per hour

　　Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

　　Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.