Quality Assurance Specialist (#15)

　　Raleigh, NC, United States of America

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　　Overview

　　Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

　　We reinvest in our employees by offering abenefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

　　Recent national awards received by Sunstates includeOutstanding Contract Security Company in 2022 & 2023 andINC’s America’s Fastest Growing Private Companies list.

　　Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

　　Job Skills / Requirements

　　Sunstates Security is seeking an experienced Quality Assurance Specialist to lead our comprehensive quality assurance program. The role of the Quality Assurance Specialist is to provide a "Service First" approach to employees while delivering QA support to Quality Assurance leadership, the Executive Team, and Regional Operations. This dynamic role involves regular travel, overseeing transitions for new customers and employees, and managing accounts that require extra attention. As a key member of our corporate team, you will play a critical role in ensuring the highest standards of quality across our organization.

　　In addition to a competitive salary, this position is eligible for an annual performance-based bonus, full medical, dental, vision and life insurance coverage, 401k plan with company match, generous PTO allowance and more!

　　If you are a results-driven Quality Assurance Specialist with a passion for maintaining high-quality standards, driving positive transitions, and ensuring customer satisfaction, we invite you to apply for this impactful position. Join us in shaping the future of our organization through excellence and continuous improvement.

　　KEY RESPONSIBILITIES

　　Develop and implement a robust quality assurance program to maintain and enhance product/service excellence.

　　Conduct regular assessments and audits to ensure compliance with quality standards and regulatory requirements.

　　Manage the seamless transition of new customers and employees by implementing effective onboarding processes.

　　Provide leadership and guidance to the quality assurance team, fostering a culture of continuous improvement.

　　Collaborate with cross-functional teams to address quality issues and implement corrective actions.

　　Monitor accounts that require additional attention, identifying areas for improvement and implementing strategic solutions.

　　Design and deliver training programs to enhance the skills and knowledge of team members involved in quality assurance and transitions.

　　Establish and maintain key performance indicators (KPIs) to measure the effectiveness of the quality assurance program.

　　Collect and review monthly reports from the field and provide analysis and report on any areas of concern.

　　Other duties as assigned.

　　Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

　　QUALIFICATIONS

　　Bachelor’s Degree in management or a related field is highly preferred

　　Proven experience in quality assurance management, preferably in a dynamic and customer-focused environment.

　　Strong knowledge of quality standards, regulations, and best practices.

　　Excellent leadership and management skills.

　　Ability to travel regularly (up to 1/3 of the time) to different regions/locations as part of the job requirement.

　　Experience in overseeing account transitions for new customers and employees.

　　Analytical mindset with the ability to identify areas for improvement and implement effective solutions.

　　Proficiency with Microsoft Office Suite, including Outlook. Advanced proficiency with Excel preferred.

　　Ability to multitask in a fast-paced environment.

　　Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs. Sun123

　　Education Requirements (Any)

　　Bachelor's Degree from 4 year college/university

　　Additional Information / Benefits

　　Only candidates who meet our rigorous employment standards and who are excellent matches for open positions are invited to join our team.

　　We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

　　Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

　　This job reports to the Vice President of Quality Assurance

　　This is aFull-Timeposition1st Shift.

　　Relocation is not provided and travel is required frequently

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