Job Details

　　Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position, and applicants must have an adequate working environment. The ideal candidate has experience in Homeowner's property claims handling, including estimate writing, is comfortable utilizing today's technology, hungry for change and innovation, and truly able to deliver an excellent customer experience.

　　Knowledge, Skills & Abilities:

　　Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations Ability to work effectively in teams and with a wide variety of people An aptitude for evaluating, analyzing, and interpreting data and information Can create estimates and review losses up to $50,000 Has experience with remote/virtual property loss estimating and loves finding creative ways to quickly solve problems for customers Has knowledge and experience utilizing software and/or technology to scope claims virtually (video software, drones, etc.) Ability to adapt to changing environment while leveraging new technologies Experience handling water losses, including the water mitigation portion of the loss, is required Excellent written and verbal communication skills Organization and time management skills Innovative mindset and focus on continuous improvement Strong negotiation and problem-solving skills

　　Key Responsibilities

　　End to end property claims handling to include: Provide superior customer service Investigation and coverage analysis Complete estimates using CoreLogic estimating software Adhere to estimating best practices Manage and collaborate with vendor partners Determine the appropriate method of inspection Conduct virtual inspections (video, AI, etc.) Examine potential subrogation and identify potential fraudulent issues Prepare and maintain file documentation Negotiate settlement of claims with customers, claimants, and vendors. Discus and give updates to customers,, claimants, agents, and leadership throughout the process Provide input and ideas for continuous process improvement

　　Requirements

　　7-10 years of property claims experience 5+ years handling water claims preferred 5+ year handling virtual weather-related claims 3+ years in customer service and conflict resolution Education equivalent to a college degree Must be able and eligible to acquire an adjuster license in all required states and maintain it as a condition of continued employment Estimating experience in Xactimate, CoreLogic (Symbility), or a similar platform Experience working independently and in a fast-paced environment Proficient in Microsoft and Google Products Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.) We are a rapidly growing company; with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations Ability to work effectively in teams and with a wide variety of people Must have an aptitude for evaluating, analyzing, and interpreting information #LI-HK1