Description

　　PM analyses returns processes and leads projects in reverse space in Amazon EU.

　　At Amazon, we are always exploring new opportunities to shape our global business. As a Programme Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programmes for our customers. You’ll also oversee programmes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

　　The role will be based in Prague and will include at least 20% of business travel, mostly across EU.

　　Key job responsibilities

　　PM in EU Vendor Returns will navigate in complex environment where operations, tech and customer experience meet. Main goal of PM is to deliver higher partner (customer) experience whilst doing so at lower cost.

　　PM will leverage strong analytical skills and data processing tools mastery (MS Ecxel as expected competence, Tableau, Quicksight , SQL- to be trained) to identify opportunities within returns operations. Resulting in leadership of projects across ops, business and tech teams including tracking of results delivered. PM is individual contributor working in wide matrix structure (7+ separate teams ) and with 80+ FCs across EU.

　　A day in the life

　　As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.

　　You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.

　　About the team

　　ReLo (Reverse Logistics) is a team that owns process and operations of customer returns, vendor returns and warehouse deals streams. Customer returns focuses on items returned by end customer and downstream processes, warehouse deals (AW) is a recovery focused sub stream of customer returns and focuses on non-technical and technical grading/testing. Vendor returns focuses on Amazon partners/vendors as our internal customers and their experience coupled with internal process efficiency.

　　As a member of the EU Reverse Logistics Operations (ReLo) Vendor Returns team, the Project Manager (PM) drives standardization, monitors and steers delivery against KPIs. Additionally, the PM identifies improvement opportunities and leads projects to improve processes within the ReLo scope.

　　We are open to hiring candidates to work out of one of the following locations:

　　Prague, CZE

　　Basic Qualifications

　　A degree

　　Relevant experience leading cross-functional programmes or projects using project-management methodologies

　　Relevant experience in using data or anecdotal evidence to influence business decisions

　　Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership

　　Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Advanced or master’s degree

　　Project-management qualification such as PRINCE2, APM, PMI, or similar

　　Understanding of continuous improvement methodologies such as Six Sigma or Lean

　　Experience working in an operational environment or with technical teams 

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.