Order#: 1485291Location: East Rochester, NYProject Management Specialist (13-1082.00) - Fulltime Position - THIS IS A NYSERDA OJT OPENING.

　　True Energy Solutions is a home performance contractor and building comfort expert specializing in residential and light commercial buildings. We are one of the few companies created specifically to solve homeowner issues relating directly to energy use and comfort.Our approach has worked extremely well for our customers and our business. We have become leaders in the home performance industry, as a founding member of Efficiency First National, as board members on the local Building Performance Contractors Association and the Home Performance Coalition through the Affordable Comfort Institute, and through the multiple awards we have received. These organizations recognize the good work we do in saving our customers money and increasing their comfort at home, as well as our dedication to energy efficiency and the environment.

　　JOB DESCRIPTION:- Review Home Telephone scripting and proper telephone etiquette training and webinar training to understand the importance of being first on phone for an energy efficiency service oriented company. - Work with the HR Manager to train on customer services processes used in conjunction with the Home Performance information to evaluate customer needs assessment, meeting quality standards for services and customer satisfaction.- Train with Operations Manager to develop listening skills, actively understanding energy efficiency concerns and asking questions as appropriate. Requires Home Performance knowledge, understanding of energy needs and critical thinking.- Train with Operations Manager to learn our company procedures and processes for WOW Customer Services, handling of customer records and development of processes to provide customer satisfaction.- Webinar training to learn CRM Software for data entry information input and customer tracking of interactions or transactions, recording details of inquires, complaints, or comments, as well as actions taken. - Train with Marketing Assistant to learn office equipment needed to successfully promote energy efficiency sales and marketing. - Train with NYSERDA Program Coordinator to perform data entry information input and customer tracking of Project Status in NYS Portal as well as webinar training of NYS Programs currently available and income guidelines. - Train with Operations Manager to learn forms, NYSERDA paperwork details and implementation for all types of NYS Projects. Apply by email to: [email protected]