Program Specialist

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　　Program Specialist

　　Salary

　　$16.50 - $30.58 Hourly

　　Location

　　North Fort Myers Recreation Center 2000 N. Recreation Park Way N. Fort Myers, FL

　　Job Type

　　Full-Time Regular

　　Job Number

　　06879KH

　　Department

　　Parks and Recreation

　　Opening Date

　　01/18/2024

　　Closing Date

　　2/1/2024 11:59 PM Eastern

　　Description

　　Benefits

　　Questions

　　Description

　　This position performs high-level clerical and technical duties at the North Fort Myers Recreation Center and Lee Civic Center Complex . We are looking for a candidate who delivers excellent customer service, displays unwavering integrity, fosters teamwork, and finds ways to get to "Yes." The ideal candidate will embody professionalism, show respect, lead with innovation and demonstrate a dedication to excellence.

　　As our next Program Specialist, the candidate will assist with various important support functions such as: assisting citizens, scheduling reservations, maintaining records, processing invoices and deposits, creating newsletters, and much more. The ideal candidate will be able to multitask and prioritize and must be proficient working with RecTrac.

　　This position is responsible to plan, organize and implement youth and adult activities, special events and recreation programs for various age groups at the North Fort Myers Recreation Center and Lee County Civic Center Complex.

　　This position will work alongside supportive and fun colleagues who are focused on providing the best working environment and experience for the citizens and employees of Lee County.

　　Duties and Responsibilities

　　Maintain and organize files/records.

　　Handle customer service inquiries and prepare daily membership registration and deposit transactions.

　　Prepare correspondence and generate reports.

　　Update and maintain databases and research data.

　　Process invoices and deposits

　　Oversee contracted instructors and volunteers which include processing applications and invoices to submit for payments for programmed classes.

　　Assist with special events such as fun days, spring break camps and summer camps which could include hiring, training and scheduling staff, provide feedback and evaluate summer staff and evaluate the summer program.

　　Input programs/classes into online recreation tracking system (RecTrac), invoice all classes, room rentals and rentals for special events.

　　Create brochures, special event flyers, and marketing material to advertise programs and events.

　　This position is responsible for opening and closing procedures that include printing reports and running checks and balances for all revenues taken in for the day and securing the recreation center.

　　Duties will also include cleaning the facility, vacuuming, mopping, cleaning restrooms/locker rooms.

　　Various other duties may be assigned as needed.

　　Education, Experience, Licensing

　　Required Qualifications

　　Any combination of education and experience equivalent to graduation from high school or GED and six months of work experience working with large groups of school-age children.

　　First Aid and CPR Training required within six months of hire date or employment will end.

　　Possession of a valid driver’s license with an acceptable driving record.

　　Preferred Qualifications

　　One year of experience within the Parks and Recreation industry.

　　One year of experience with high-level clerical and technical duties such as filing, operating office equipment, customer inquiries, preparing correspondences, maintaining databases, and generating reports.

　　Supplemental Information

　　Bilingual in Spanish is preferred.

　　Must be able to prioritize, problem-solve, and multitask on a high-volume threshold of more than 30 transactions in an hour while providing excellent customer service.

　　Must be able to establish and maintain positive communication and effective working relationships with the public, co-workers, and members of a diverse cultural and linguistic backgrounds.

　　Must be able to operate general office equipment, computers, and be extremely knowledgeable of computer software programs. (MS Excel, Publisher, Word). Canva and RecTrac experience is preferred.

　　Must be able to assess and resolve customer inquiries, concerns, and complaints by exercising fair, reliable, objective, valid and sound independent judgment. Using deductive reasoning and critical thinking while maintaining a polite courteous demeanor.

　　Must be able to juggle a multi-line phone system and a two-way radio while utilizing inhouse software to enter, file and retrieve data in relation to memberships, class registration, roster reprints, and financial reports.

　　Knowledgeable in basic mathematics and ability to perform cashier-type transactions maintaining a high level of attention to detail and accuracy. These transactions include but are not limited to processing payments by credit card and check, refunding and perform financial deposit transactions.

　　Must be willing and able to perform basic janitorial duties inside and outside the recreation facility including to but not limited to vacuuming, cleaning public restrooms, picking up and taking out trash, setting up and breaking down tables and chairs for meetings and events, work outside during all seasons with the ability to lift 50 lbs.

　　Workdays and hours may vary but will include evenings, weekends, and holidays.

　　DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

　　Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

　　Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

　　Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

　　Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

　　For a more detailed look into our benefits package, please click visit our webpage at https://www.leegov.com/hr/employees/benefitplans.

　　To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

　　Health Benefits:

　　• Medical Insurance

　　• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

　　• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

　　• Dental Insurance

　　• Vision Insurance

　　• Flexible Spending Accounts

　　• Medical Reimbursement Account

　　• Dependent Care Reimbursement Account

　　• Pharmacy, including Mail-Order Pharmacy

　　• Informed Health Lines (Nurse Hotline)

　　• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

　　• Optional Life Insurance

　　• Long-Term Disability (60% of pre-disability salary at no cost to employee)

　　• Short-Term Disability

　　• Sick Leave Pool

　　• Flu vaccinations

　　• Wellness Programs

　　Financial Benefits:

　　• Florida Retirement System (FRS)

　　• Two Retirement Plan Options:

　　1) FRS Pension Plan (Defined Benefit)

　　2) FRS Investment Plan (Defined Contribution)

　　• Deferred Compensation (457) Plans

　　• Financial Savings/Management Programs

　　• Eligible for membership with Suncoast Credit Union

　　• Employee Leave Benefits

　　• Holiday Pay - 11 Paid Holidays Annually

　　• Paid Sick Leave

　　• Paid Vacation Leave

　　• Bereavement & Civic Duty Leave

　　• Family and Medical Leave

　　• Military Family & Medical Leave

　　• Educational Leave

　　Employee Assistance Program

　　Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

　　United Way 2-1-1 (Lee County Employee Resource Program)

　　Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

　　Educational Assistance

　　Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

　　01

　　Do you have any combination of education and experience equivalent to graduation from high school or GED and six months of work experience working with large groups of school-age children?

　　Yes

　　No

　　02

　　If you answered "Yes" to the question above, please explain your experience as it relates to this position.

　　03

　　Do you have CPR and First Aid training, or the ability to obtain the training within six months of hire date?

　　Yes, I have CPR and First Aid training.

　　No, I do not have CPR and First Aid training, but have the ability to obtain the training within 6 months of hire date.

　　No, I do not have CPR and First Aid training, nor the ability to obtain the training within 6 months of hire date.

　　04

　　Do you possess a valid driver's license with an acceptable driving record?

　　Yes

　　No

　　05

　　Please indicate your level of proficiency working with RecTrac:

　　No Experience

　　Beginner

　　Intermediate

　　Advanced

　　06

　　Which of the following are you proficient in? (Check all that apply).

　　Microsoft Excel

　　Microsoft Publisher

　　Microsoft Word

　　None of the above

　　07

　　This job requires you to perform janitorial duties on a daily basis. These duties include, but are not limited to; sweeping, mopping, washing windows, cleaning public restrooms and taking out the trash with the ability to lift 25 lbs. Are you willing and able to perform these duties?

　　Yes

　　No

　　08

　　Work days and hours may vary but will include evenings, weekends, and holidays. Are you able to work this schedule?

　　Yes

　　No

　　Required Question

　　Agency

　　Lee County Government

　　Address

　　P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

　　Phone

　　(239) 533-2245

　　Website

　　https://www.governmentjobs.com/careers/leecounty

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