Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

　　Santa Clara Valley (Cupertino),California,United States

　　Software and Services

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　　Summary

　　Posted:Jan 18, 2024

　　Weekly Hours: 40

　　Role Number: 200535572

　　The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV and Sports, Apple Music, Podcasts, and Books along with Cloud and Infrastructure Services platforms. They do throughout the year on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. The ASE Program Management Office (PMO) improves program delivery through new or evolved process, data and technology solutions - building awareness, understanding and excitement for change. The PMO supports the ASE Engineering and QA organizations in driving program efficiency, quality and effectiveness to enable the current and growing scale of ASE services. We are seeking a PMO Program Manager to lead our program administration and information management efforts to optimize program mechanics and processes in support of the Engineering Program Management org and key partners.

　　Key Qualifications

　　5+ years of professional experience in cross-functional, software engineering program management environments

　　Outstanding commitment to high quality work products in alignment with Apple style and quality standards

　　Highly effective written and verbal communication skills; ability to distill complex information to be easily digestible for a variety of audiences

　　Ability to work successfully in a team environment and build effective working relationships inside and outside the group is critical. Leads collaboratively.

　　Ability to anticipate leadership and organizational needs and changes and course correct appropriately

　　Strong sense of professionalism; able to work autonomously on assignments and handle sensitive and confidential information with integrity and discretion

　　Has a “can-do” attitude in all situations; no task is too big or too small to handle

　　Ability to act quickly and accurately on time-sensitive projects

　　Strong technical aptitude and curiosity, thrives in mastering new tools or applications through self study

　　Strong experience in consultative problem-solving. Exemplary skills in bringing structure to complex and ambiguous situations and communicating guidance succinctly

　　Adept at identifying and implementing process changes that have low adoption effort and high value for a large organization

　　Demonstrated experience with knowledge management systems, bug tracking, and project management reporting tools. Demonstrated ability to drive adoption of standardized nomenclature, processes, and data elements to yield efficiencies at scale.

　　Experience working with following preferred: Confluence, Radar, Final CutPro or iMovie, Keynote, Slack, Photoshop, basic HTML

　　Description

　　In this role, you will be responsible for the following: Maintain, evolve, and evangelize key project management process documentation, including related templates and integrated tools, aligned with ASE’s Engineering Program Management priorities and goals Drive adoption through ongoing communications and targeted training and engagement programs designed to help our ASE community further connect, learn and contribute to best practices Work closely with cross-functional partner teams to maintain accurate feature release calendar and milestone schedules in program tools, documentation, and communications. Partner with ASE Engineering Project Managers and key leads to proactively drive alignment between ASE and partner schedules Define and drive standardized processes around feature demos, release readiness meetings, and executive status meetings for ASE initiatives Develop and maintain ongoing feature and bug reporting to keep release quality and convergence progress on track Develop and drive PMO communication plan to keep organization current on process and tooling changes, best practices, key milestones, and program priorities

　　Education & Experience

　　Bachelors degree or equivalent. PMP certification a plus

　　Additional Requirements

　　Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.

　　Apple benefits programs vary by country and are subject to eligibility requirements.

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

　　Pay & Benefits

　　At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $132,300.00 and $241,500.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Apple Footer

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .