Summary:

　　Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

　　Required Skills:

　　Program Manager, Escalation Management Responsibilities:

　　Review, investigate, and process reported escalations across the Meta/Instagram product suite and respond to sensitive global partners inquiries, such as incoming reports of alleged blocked accounts, policy enforcements, legal rights infringement, and escalated user

　　Proactively investigate, troubleshoot, and drive our most sensitive and complex issues to resolution, and communicate to cross-functional partners involved throughout the entire process

　　Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy, and product improvements

　　Deal with high pressure escalation, grey areas, and collaborating with crossfunctional experts to resolve issues swiftly

　　Coordinate with global cross-functional teams including public policy, legal, sales, product, global operations, and others to problem solve and develop solutions

　　Remain up-to-date on key workflow changes, operational guidelines, policy updates, and enforcement standards

　　Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

　　Address sensitive content issues, including but not limited to, graphic images, videos and writings, offensive or derogatory language, and other objectionable material as needed

　　Work cross-functionally with sales, marketing, policy and product teams within Meta

　　Salary: $120,540.00 to $151,000.00 per year + bonus + equity + benefits. Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus or equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta at this link: https://www.metacareers.com/facebook-life/benefits

　　Minimum Qualifications:

　　Minimum Qualifications:

　　Master's degree in Marketing, Business Administration, or a related field, and 24 months of experience in the job offered or in a related occupation. Requires 24 months of experience involving the following:

　　Build roadmap and lead go-to-market strategy to scale global advertising solutions across EMEA and APAC while providing best-in-class support to our communities

　　Establish Global Markets Branding and Communication Strategy

　　Provide monthly digital skills training and personal consultation to charities and nonprofits

　　Drive the organization, planning and delivery of internal events

　　Develop new partner communication strategies across EMEA and APAC

　　Drive and develop new market-level learnings

　　Incubate and integrate global Paid and Commerce solutions for Global Markets across EMEA and APAC

　　Establish and develop new Branding and Communication Guidelines for Global Risk Operations

　　Industry: Internet

　　Equal Opportunity:

　　Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

　　Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].