Program Coordinator-Meals on Wheels

　　Commerce City, CO (http://maps.google.com/maps?q=4915+East+52nd+Commerce+City+CO+80022)

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　　Description

　　WHAT MAKES VOA SPECIAL?

　　Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOAC creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

　　JOB SUMMARY

　　This position works in collaboration with the Volunteers of America staff, volunteers, and other designated outside agencies to provide meal service to at-risk seniors who live independently. This person will use resources to connect seniors to services needed through referral to vetted services.

　　DUTIES AND RESPONSIBILITIES

　　Establishes trusting relations with coworkers, peers, and program participants.

　　Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective, and caring way.

　　Maintains a caseload of 400- 500 clients by providing intake services, reassessments, and ongoing referral services.

　　Maintains and ensures confidentiality of all program participant information.

　　Schedules weekly home visits to program participants; coordinating service plans, preparing corresponding paperwork, documentation and follow- up on client progress.

　　Handle crisis situations in a calm and professional manner, takes appropriate action and reports critical incidents as required.

　　Resolves customer concerns, issue credits and reschedule deliveries as needed.

　　Assumes MOW Volunteer Specialist responsibilities as needed, providing direction, coordination, and consultation for volunteer functions within the Meals on wheels program.

　　Prepares and maintains reporting sheets, site logs, waiting list and end of the month reports.

　　Attends and participate in staff meetings, trainings, seminars, and resource fairs.

　　Performs all other duties as assigned.

　　Requirements

　　MINIMUM QUALIFICATIONS

　　Associates degree in gerontology or related human service field or equivalent experience.

　　Ability to work independently, exercise good judgement and participates as a member of a multidisciplinary team.

　　Own transportation, valid Colorado driver’s license and state –mandated automobile insurance.

　　PREFERRED QUALIFICATIONS

　　Possess an ability to listen effectively and respond creatively to program participant issues.

　　Fluent in Spanish preferred.

　　KNOWLEDGE AND SKILLS

　　Knowledgeable about available service programs for seniors in program service areas.

　　Strong computer skills in Microsoft office.

　　Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.

　　WORKING CONDITIONS AND PHYSICAL REQUIREMENT

　　While performing the duties of this position the employee is regularly required to answer a high volume of telephone calls.

　　Deliver meals to clients as needed and may need to lift up to 25 lbs. repeatedly during deliveries.

　　Travel utilizing personal vehicle may be required.

　　Extended periods of sitting at a desk may be required.

　　The noise level is usually low to moderate.

　　POSITION TYPE

　　Fulltime

　　Hourly/Non-Exempt

　　PAY RANGE

　　$18.29/hr. - $19.00/hr.

　　EXPECTED HOURS TO WORK

　　Monday – Friday 8:00am- 4:30 pm and designated holidays.

　　Evening and/or weekend hours may be required based on program events or assigned job duties.

　　BENEFITS

　　Vacation Time

　　Separate Sick Time

　　Paid Holidays

　　Floating Holidays

　　Personal Days

　　Volunteer/Wellness Day

　　Tuition Assistance

　　Pension Plan

　　403b Retirement Plan with Agency Match

　　Health, Dental, Vision, Pet Insurances

　　Life Insurance

　　Accident Insurance

　　Employee Assistance/Work Life Balance Program

　　Employee Discount Program

　　LifeLock with Norton

　　Public Service Loan Forgiveness

　　Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

　　Volunteers of America is an EEO/AA Employer

　　Position will Remain Open Until Filled

　　Salary Description

　　$18.29-$19.00/hr