Program Assistant, Crisis Response

　　Job Details

　　Job Location

　　Schenectady-Genium-PCFC - Schenectady, NY

　　Position Type

　　Full Time

　　Education Level

　　Associates

　　Salary Range

　　$16.08 - $22.29 Hourly

　　Travel Percentage

　　None

　　Job Shift

　　Day

　　Job Category

　　Admin - Clerical

　　POSITION OVERVIEW

　　Position Summary

　　This position is responsible for maintaining smooth and patient-centered care for clients receiving services from the Crisis Response Division, as well as maintaining Division databases.

　　Essential Duties and Responsibilities

　　Respond to and direct calls to the appropriate staff and/or department from community partners and other agency staff while engaging with callers with a kind, caring, and positive attitude.

　　Compile Behavioral Health Division program data in a report summarizing information requested by Chief Officer of Behavioral Health. In addition, this position will support reporting needs for programs.

　　Alert clinicians and prescribers when documentation is required.

　　Scan paper documents over to responsible Care Associate or attach to appropriate participant ECR record and collaborate with other staff to ensure all documents are sent for credentialing.

　　Order office supplies for all programs within the Behavioral Health Division.

　　Maintain and support each programs on call schedule.

　　Assist with the onboarding of Behavioral Health Division staff to ensure all supplies, sign on, and systems are set up for new staff.

　　Review and distribute all incoming faxes and mail for Division.

　　Maintain email distribution lists specific to Behavioral Health Division.

　　Education and/or Experience

　　Requires an Associates degree (Bachelors preferred)

　　Three years of related experience

　　Certification / Licensure

　　None required

　　ABOUT NORTHERN RIVERS

　　If you want a rewarding career where you make a positive impact on children and their families, we want to talk to you! At Northern Rivers Family of Services, we work together to make a difference in our client's lives while also strengthening our community.

　　We are a family of human service agencies united in our passion to helping children, families, and adults reach their potential. Northern Rivers coordinates the quality of care, depth of programs, and combined size and passion for the mission to provide care for more than 18,000 people each year in 41 counties throughout New York State . If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services!

　　Our employees receive generous paid time off, an expansive health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, and much more!

　　Apply today to become part of our team!

　　Northern Rivers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff, and are building a culture where everyone has the opportunity to do the meaningful work here at Northern Rivers!