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Program Administrator, Pipeline Safety Management and Quality Assurance (Hybrid)
Program Administrator, Pipeline Safety Management and Quality Assurance (Hybrid)-March 2024
Westborough
Mar 31, 2026
About Program Administrator, Pipeline Safety Management and Quality Assurance (Hybrid)

  Role and Scope of Position:

  Provide support to the Manager, Pipeline Safety Management & Quality Assurance in the execution of the Pipeline Safety Management and Quality Assurance Program within the Gas Business Unit. This position works with project team members, subject matter experts, and other Eversource departments to monitor and implement plans to ensure successful Pipeline Safety Management & Quality Assurance Programs. This position is a direct report to the Manager, Pipeline Safety Management & Quality Assurance

  This is a hybrid position. The first three months are full-time in the office.

  Essential Functions:

  Works with Company subject matter experts, e.g., Quality Control, Safety, Construction, Training, Engineering and/or others as needed, to continually identify process improvements to assist the Gas Business in moving toward a zero-incident culture.Maintains knowledge of industry best practices, trends, industry-related regulatory and legislative changes impacting Compliance and Risk Management and recommends changes within the organization.Participates on committees or in meetings focused on Pipeline Safety Management and Quality Assurance, both internally and externally, such as for the Northeast Gas Association and the American Gas Association specific to pipeline safety management systems.Pipeline Safety Management Program

  Supports management in the development, andimplementation of the Pipeline Safety Management System (API RP 1173) through the Gas Business and related cross-company functions.Compiles gap analysis for PSMS (Pipeline Safety Management System) and compares performance for each program.Organizes and monitors scorecards based on gap analysis comparisons.Documents trends and makes recommendations to management regarding opportunities for improvements within each program.Assists management with risk management assessment to identify short term, long term and “not at this time” improvement opportunities.Supports management with communication and efforts to operationalize PSMS at all functional levels of the Gas Business.Provides continuous improvement evaluations of the PSMS through use of Plan, Do, Check, Act methodology.Quality Assurance

  Provides annual risk-based assurance program (audits, inspections, analysis) aimed at ensuring key compliance programs and risk mitigation efforts are performing adequately in gas business.Serves as liaison with Quality Control team.Tracks mitigation or corrective plans and actions.Performs analysis and tracking to identify trends and issues.

  Supports management with the plan of action to perform internal O&M Audits.

  Tracks action items recommendations resulting from assessments.Provides support in scheduling of gap analysis, audits, third party reviews and other means/ methods of QA related to programs/activities impacting pipeline safety.Technical Knowledge/Skill/Education/Licenses/Certifications:

  Technical Knowledge/Skill:

  Ability to provide insight and perform detail-based analysis.Good written and verbal communication skills.Ability to communicate and interact effectively with employees, contractors, customers, municipal officials, business organizations, environmental groups, and community-based organizations.Understanding of Federal and state (CT and MA) compliance requirements.

  Ability to gain trust quickly and to maintain confidentiality and credibility with clients and partners at all levels within the organization.

  Must be capable of analyzing technical data/records.Demonstrated strong analytical and critical thinking skills.Familiar with industry codes and standards or a technical background a plus.Education:

  ABachelor’s Degree required, preferably in Engineering, Business Management or Administration, Accounting/Finance, or related degree.Experience :

  At least Five years utility or related industry experience. Pipeline Safety Management Systems, Quality Assurance Project Management and/or Compliance and Risk Management experiencepreferred.Compensation and Benefits:

  Eversource offers a competitive total rewards program. The annual salary range for this position is $82690.00 to $91880.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.Licenses & Certifications: N/A

  Leadership Behaviors/Competencies:

  Set and Communicate Direction and Priorities

  Know the business plan and how your role connects to itIdentify problems, issues; take responsibility for resolutionSet high standards for self; deliver quality performanceRaise ideas for improvementCommunicate, communicate, communicateBuild Trusting Relationships

  Follow through on commitments made to manager, colleagues, and customers.Address difficult or controversial issues and encourage others to do the same.Have honest dialogue with othersManage and Develop People

  Set performance goals that align with department and company goalsMeet regularly with your supervisor/manager to discuss your performanceSeek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.Foster Teamwork and Cross-functional Collaboration

  Work collaboratively within and across the organization to achieve “One Company” and other goalsRecognize and address cross functional implications of your workCreate a Diverse, Inclusive Workforce

  Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your workLead Change

  Proactively seek out opportunities to improve business performance and customer service.Respond positively to new demands or circumstancesExhibit a “can-do” attitude to support changes in priorities and work processesFocus on the Customer

  Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely mannerPlease submit a resume with your application.

  #gasadj

  Worker Type:

  Regular

  Number of Openings:

  1

  EEO Statement

  Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

  VEVRRA Federal Contractor

  Emergency Response:

  Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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