Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help close the global cloud skills gap, creating a world of builders and new possibilities for the AWS cloud? The AWS Training & Certification (T&C) team is looking for an experienced candidate to design, develop, and implement field/sales programs and tools that simplify and accelerate the acquisition of AWS cloud skills by our customers.In the T&C Field Program & Operations team, you will define sales program requirements and outcomes by working closely with AWS field sales teams, partners, and customers to identify the barriers and challenges to obtaining AWS cloud skills. You will define program features, test program concepts, quickly prototype tools, and establish success metrics.The ideal candidate has a strategic business background, deep understanding of the sales function, and technical fluency. You should have a demonstrated ability to think strategically about business challenges, establish relationships with both technical and non-technical field sales teams, and build analytical or financial models. You thrive on constantly improving the customer experience.Key job responsibilitiesEngage customers, partners, and field sales teams to understand the barrier to AWS skills acquisition.Design and develop programs and/or tools/mechanisms that balance time-to-market, investment, and customer outcomes.Define program release schedules and feature roadmap.Test/prototype and iterate on new program/tool/mechanism features.Create program metrics, reports, dashboards.Support program implementation.Create program sales assets, collateral, training, and documentation.A day in the lifeThis role's primary focus is working with customers, business analysts, business intelligence engineers, and data engineers across the world to deliver business insights, reports, and data. These insights will be used to make better business decisions. This is a customer facing role where the BIE will meet with customers to understand their data needs and works backwards to develop new data capabilities.About the teamAs cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about