Key Responsibilities:

　　Execute product implementation, customization and consulting assignments in accordance with Delivery guidelines, including:

　　Guidance and consulting with clients on usage of ONESOURCE suite of products

　　Project Management & scheduling

　　Proactive customer engagement

　　Requirements capture, scoping, setup & design

　　Project risk management

　　Training

　　Contribute to the training of customers by facilitating face to face and remote training sessions, as well as:

　　Updating materials, and documenting new materials as needed

　　Recording eLearning training videos

　　Proactive customer account management for assigned customer portfolio, by:

　　Understanding customer needs and the tax & accounting environment

　　Act as an escalation point and escalate as appropriate

　　Proactively explore opportunities to improve customer service as well as seek and leverage new consulting and sales opportunities to grow revenue

　　Work with the Customer Success team to manage and maintain customer accounts and execute the account management plans

　　Knowledge, Skills and Experience

　　Relevant tertiary qualification or commensurate practical experience. Other professional accreditation (e.g. CA, CPA) highly desirable

　　Familiarisation with the ONESOURCE product suite highly desirable

　　Two to four years in a corporate, financial services or taxation environment in a commercial / corporate tax advisory capacity or business tax advisory role with a chartered accounting practice, or Big 4

　　Commercial TEA (tax provision) experience is an advantage

　　Commercial tax compliance as relevant to a large ASX company e.g. top 100 ASX

　　Sound technical understanding of tax legislation / compliance, finance reporting

　　Comfortable with IT / software principles

　　Excellent Microsoft office skills

　　Strong analytical and problem solving skills

　　Excellent presentation, interpersonal and communication skills (both verbal and written)

　　Ability to work in a face paced, team oriented environment

　　Project management skills

　　Attention to detail

　　Strong time management

　　#LI-AD1

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