Product Support Field Representative

Last Updated Date: May 13, 2024

Location:

Jacksonville, FL, US, 32218

Company: Doosan Bobcat NA US

Job Information

Southeast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee

Provides product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.

Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field. More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management. Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed. Via the service call center.

Role Responsibility

• Provide product support for company manufactured forklifts within assigned territory.

• Support internal departments with service-related inquiries or projects.

• Training-Conduct training to support Dealer Accounts service representatives

• Enter all relevant calls into the Service Call Center

• Follow up of all territory issues on a weekly basis

• Must file weekly report detailing activities to the general manager

• Review all high dollar warranty claims with warranty department

• Provide updated technical information to Dealer Accounts

• Communicates via message system to all internal partners

Job Requirement

• Education Requirement: High School Diploma (or GED or High School education equivalent); or 510 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.

• Travel Required: Travel as needed to support Dealer Accounts within assigned territory (up to 70%).

• Travel may be with or without advanced notice

• Knowledge and Skills- Language Skills-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

• Reasoning Ability-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

• #CB

• #GD

The Company’s Georgia hiring location is Buford, GA. Contact Maria Darrah for information on this listing.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

Any legitimate job offer will be preceded by an official selection process.