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　　The Teradyne Product Support Engineering team is looking for an energetic, technically driven, and experienced Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.

　　This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines.

　　This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

　　Responsibilities

　　Represent PSG as a core team member on both existing and new products

　　Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory

　　Assist with finding root cause to increase system up time

　　Work as part of the new product integration team by:

　　Participating in new product team meetings

　　Working with design engineering to design in serviceability (DFS)

　　Lead installation and serviceability discussions as part of design reviews

　　Support system install requirements and work with install coordinator on required tools, resources, etc.

　　Develop a Field Replaceable Unit (FRU) strategy

　　Organize, schedule and project manage field upgrades

　　Manage training to Teradyne field service engineers

　　Develop support documentation

　　Monitor system and new product reliability

　　Generate reliability reports based on field issues

　　Travel expectations are less than 20% of work requirements

　　Basic Qualifications & Skills

　　Excellent verbal and written communication skills

　　Ability to work with limited supervision and with cross-functional teams

　　Must be team oriented and “hands-on”

　　Critical thinking and the ability to troubleshoot complex issues

　　Ability to create detailed documentation

　　Product Support experience desired

　　Automation experience desired

　　Hard Disk, System Level Test, or Semiconductor testing experience desired

　　Technical Project Management experience desired

　　Education

　　Bachelor's of Science in Engineering (MFG/ME/EE), Electromechanical preferred, with 8-15 years of experience.#LI-DG

　　Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at [email protected] for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.