Description

　　Publicis Sapient is looking for a Techno-Functional Manager, Business Analyst to help our client manage the Production Support of their core Trading and allied systems. You will provide technical business analysis support to Production support teams to troubleshoot issues and maintain the reliability and stability of systems. You'll be working with our clients and other stakeholders to assess the new systems on their readiness for handover to support team and guide production support team for transition. You would be working with Development and testing teams to resolve and mitigate the problems identified by support team by providing insights of domain and system. We are looking for talent currently based in Singapore.

　　Your Impact:

　　Defining business and functional requirements to determine how to measure business results, model current/future business processes, gather technical requirements and identify the organizational changes required for solution architecture Delivery of process flow mapping across functional & non-functional epics/stories mapped to macro-level journeys and regulatory issues Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business Deliver Customer value through defining, measuring and achieving SLA requirements for supportCommunicate effectively with the users and the other senior members of the client team [Strong verbal and written communication]Represent team in client meetings, stakeholder calls and will provide updates to clients, participate in discussions and collaborate on decisionsAbility to work and communicate with the various stakeholders (Tier1 Support, DBA, Infrastructure, Dev) related to the incidents/issues and being able to meet their communication requirements

　　Qualifications

　　Set Yourself Apart :

　　Hands-on experience with product configurations, design, and implementation of CTRM Systems Open Link, Allegro or Aspect etc

　　Additional Information

　　Publicis Sapient is a leader in digital transformation space, helping the best brands in the world get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We fuse strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession - combined with our culture of curiosity and relentlessness - enables us to accelerate our clients' businesses through designing the products and services their customers truly value.

　　Company Description

　　Publicis Sapient is looking for a Techno-Functional Manager, Business Analyst to help our client manage the Production Support of their core Trading and allied systems. You will provide technical business analysis support to Production support teams to troubleshoot issues and maintain the reliability and stability of systems. You'll be working with our clients and other stakeholders to assess the new systems on their readiness for handover to support team and guide production support team for transition. You would be working with Development and testing teams to resolve and mitigate the problems identified by support team by providing insights of domain and system. We are looking for talent currently based in Singapore.

　　Your Impact:

　　Defining business and functional requirements to determine how to measure business results, model current/future business processes, gather technical requirements and identify the organizational changes required for solution architecture Delivery of process flow mapping across functional & non-functional epics/stories mapped to macro-level journeys and regulatory issues Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business Deliver Customer value through defining, measuring and achieving SLA requirements for supportCommunicate effectively with the users and the other senior members of the client team [Strong verbal and written communication]Represent team in client meetings, stakeholder calls and will provide updates to clients, participate in discussions and collaborate on decisionsAbility to work and communicate with the various stakeholders (Tier1 Support, DBA, Infrastructure, Dev) related to the incidents/issues and being able to meet their communication requirements