Product Design Specialist

　　Job Req ID: 28402

　　Posting Date: 22 Jan 2024

　　Function: Design

　　Location:

　　12 Bannerghatta Road, Bengaluru, India

　　Salary: Competitive

　　Our Digital unit is responsible for leading BT’s digital transformation, delivering brilliant customer experiences and creating the innovative products and services our customers need.

　　BT’s future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.

　　Digital’s role is to drive all elements of that equation, from digital innovation through platform delivery and product development, and to do so with absolute focus on our customers. Whether it’s creating services like connected care solutions that help you track your loved ones’ wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.

　　When we say you’re welcome here at BT, in line with our manifesto of being sustainable, responsible and inclusive we really mean it. We want our teams to fully represent the communities and customers we serve.

　　We’re open and understanding, so if you need us to make some adjustments to the interview process, let us know. We encourage and celebrate working flexibly, whether that means working certain hours to help with your lifestyle. Talk to us and let’s see what we can do.

　　Why this job matters

　　The Product Design Specialist independently undertakes and executes advanced, iterative and user centred product design activities, ensuring that BT's products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.

　　What you’ll be doing

　　Delivers initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers and content designers

　　Contributes to strategic decisions around the future direction of BT's products and product design strategy

　　Drives the design of end-to-end user flows and experiences within BT's design systems and/or standards

　　Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact

　　Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working

　　Advocates for customer needs, overseeing that designers and squads are designing solutions that solve real customer needs

　　Implements continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads

　　Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights

　　Mentors other product designers, helping to improve the team's craft and meet ambitions as well as act as a technical resource

　　The skills you’ll need

　　Content Design

　　Interaction Design

　　User Experience Design

　　User Experience Strategy

　　User Centred Research

　　User Journey Mapping

　　Visual Design

　　Product Design

　　Data Analysis

　　User Centred Design

　　Prototyping

　　User Interface Design

　　Workshop Coordination

　　Accessibility & Inclusive Design

　　Decision Making

　　Growth Mindset

　　Inclusive Leadership

　　Our leadership standards

　　Looking in:

　　Leading inclusively and Safely

　　I inspire and build trust through self-awareness, honesty and integrity.

　　Owning outcomes

　　I take the right decisions that benefit the broader organisation.

　　Looking out:

　　Delivering for the customer

　　I execute brilliantly on clear priorities that add value to our customers and the wider business.

　　Commercially savvy

　　I demonstrate strong commercial focus, bringing an external perspective to decision-making.

　　Looking to the future:

　　Growth mindset

　　I experiment and identify opportunities for growth for both myself and the organisation.

　　Building for the future

　　I build diverse future-ready teams where all individuals can be at their best.