Job Summary

　　Job Title: Produce Assistant Department Manager

　　FLSA Status: Hourly

　　Reports To: Produce Department Manger

　　Provides assistance to the Produce Department Manager by working closely with all Produce associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.

　　Produce Department Leaders Associates who provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities.

　　Job Description

　　ESSENTIAL DUTES AND RESPONSIBILITIES

　　Performs tasks as delegated by the Produce Department Manager and effectively leads the Produce Department in the absence of the Department Manager.

　　Reinforces Festival culture, customer service, and performance expectations to all Produce associates

　　Trains new Produce associates, and re-trains as necessary

　　Writes and conducts performance reviews of Produce associates

　　Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination

　　Answers questions and provides guidance to all Produce department associates

　　Ensures all department standards are being met in the Produce department.

　　Observes sales floor and back stock conditions; takes action to correct areas of opportunity

　　Maintains appropriate inventory levels and ensures accurate pricing on products received and sold

　　Communicates and works cooperatively with Store Director, Produce Manager, other Department Managers and Produce associates to maintain standards and exceed guest expectations

　　Provides customer service to guests.

　　Assist guests with finding items

　　Takes orders and other special requests

　　Answers the telephone and assists callers using proper phone etiquette

　　Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

　　Assists all department associates with daily responsibilities while leading by example.

　　Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.

　　Required to maintain food safety logs.

　　Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.

　　Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.

　　Other duties as assigned

　　Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　High School Education or equivalent combination of education and experience

　　Understands being in a leadership role and how to motivate a team of individuals

　　Must possess great oral and written communication skills

　　Knowledge of technology and the use of a computer

　　Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

　　Ability to deal tactfully and effectively with customers and all personnel

　　Knowledge and understanding of all safety requirements and company safety policies

　　Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor.

　　Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

　　PHYSICAL DEMANDS AND WORK ENVIRONMENT

　　Standing for extended periods of time.

　　Lifting up to 50 pounds on an occasional basis.

　　Occasional exposure to extreme temperatures.

　　WORK SCHEDULE

　　The Produce Assistant Department Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

　　Company Overview

　　Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

　　Location : NameGreenfield

　　Requisition ID 2024-41466

　　Requisition Post Information* : Posted Date 1 day ago (1/24/2024 4:29 PM)

　　Category (Portal Searching) Store Leadership