Overview

　　SPAR is a global leader in providing consumer solutions representing top-tier CPG partners and fortune 100 retailers across 10 countries. We are expanding our Customer Service Teams and welcome you to consider SPAR to further your career. To be successful in your manager position you’ll need to have strong analytical thinking skills, excellent communication, and problem-solving skills to navigate the needs of our client. Your professional manor in providing solutions while paying attention to the details in delivering on the KPI’s will move you to the top.

　　Join our dynamic and innovative team. APPLY TODAY!

　　What we offer:

　　Competitive pay

　　Benefits (Medical, Dental, Vision, Life, etc.)

　　401 K/ Roth

　　Generous Paid Time Off

　　Training and Career Development

　　Tuition reimbursement

　　Things to consider:

　　Periodic travel as neededResponsibilities:

　　Client relationship building through ongoing verbal and written communication.

　　Direct contact with clients providing the day to day development and direction of programs

　　Develop program instructions and training materials using a consultative approach with clients by implementing proven best practicesEffective use of in-house system tools and enhancements

　　Work closely with Field Management team to ensure they have a complete understanding of program objectives

　　Follow field level execution and look for opportunities for improvement and support issue resolution

　　Provide clients with status updates mid project and callout any opportunities that may require resolution

　　Develop post program recaps and ensure all client deliverables are met in a timely fashion

　　Ensure all client invoices are accurately developed and submitted to finance

　　Coordinate with Distribution on shipments, mailings, and inventories

　　Qualifications:

　　Associate Degree in related field or relevant experience

　　1-5 years’ experience as a project, client services, or retail Manager

　　3-5 year prior experience in customer facing roles

　　Must be Perficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint)

　　Proven experience in a leadership role is required

　　Excellent communication skills and the ability to anticipate the needs of customers

　　Must demonstrate strong analytical thinking skills

　　Should possess strong problem-solving skills and the ability to make sound judgement calls

　　Superior organizational and time management skills

　　Knowledge of customer service programs and databases, or the ability to learn new software quickly

　　Innovative, creative thinking skills

　　Ability to speak a second language is an asset

　　Ability to lift up to 50 lbs., bend and stoop continuously and stand for limited periods

　　DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

　　SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies. We offer end-to-end services to ensure our client's product is available and presented most compellingly. We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

　　SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.

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　　Job Locations US-MI-Auburn Hills

　　Location : City Auburn Hills

　　Location : State/Province MI

　　Location : Postal Code 48326

　　Location : Country US

　　ID 2024-99040

　　Type Regular Full-Time

　　Category Administrative/Clerical