Introduction

　　THE POSITION

　　The State of Connecticut, Department of Public Health (DPH), is currently seeking two (2) individuals for the position of Processing Technician in the Facility Licensing and Investigations Section. This position will be responsible for supporting processing functions for initial, renewal, and change of ownerships licensing application materials for approximately 26 healthcare facility classifications and upwards of 2,000 healthcare facility licenses.

　　HIGHLIGHTS

　　UNIT: Facility Licensing and Investigations Section (FLIS) ADDRESS: 410 Capitol Avenue, Hartford, CT WORK HOURS: Full-time, first shift, 40 hours per week SCHEDULE: Typical work schedule of Monday through Friday

　　A hybrid work schedule may be available.

　　WHAT'S IN IT FOR YOU

　　The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule A Platinum Healthcare Plan, the nation's best for state employees and dependents, according to a report by Georgetown's Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings Extensive pension plan and supplemental retirement offerings Generous paid time off, including 13 paid holidays per calendar year Professional growth and development opportunities A healthy work/life balance to all employees State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information. As a Processing Technician, you will be responsible for, but not limited to, the following duties:

　　Maintain licensure database, eLicense, for licensed healthcare facilities; Arrange and coordinate meetings, including space and equipment required; Establish and maintain high level and sensitive contacts with consumers, healthcare providers and beneficiaries of the healthcare system and in turn communicate with the Public Health Section Chief and Public Health Service Managers; and Provide guidance to members of the public and state licensed facilities regarding the programs, laws and regulations administered by the DPH, FLIS.

　　ABOUT US

　　The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by assuring the conditions in which people can be healthy, preventing disease, injury, and disability, and promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

　　DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

　　Selection Plan

　　FOR ASSISTANCE IN APPLYING:

　　Please visit our 'Applicant Tips on How to Apply' document or view our tutorial.

　　Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

　　TO APPLY

　　In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected]. This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

　　AFTER YOU APPLY

　　Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.

　　CONNECT WITH US

　　Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment, please contact Jensine Tran at [email protected].

　　PURPOSE OF JOB CLASS (NATURE OF WORK)

　　In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

　　EXAMPLES OF DUTIES

　　Performs the most complex duties related to an agency's clerical processing functions; Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; Makes corrections and/or additions; Devises follow up procedures to efficiently and effectively carry out activities; Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; Interprets and applies state statutes and regulations relating to the particular processing service; Makes decisions as to case status, transaction permissibility or admissibility; Responds to internal and external inquiries for information and assistance; Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; Maintains records and logs; Prepares status or statistical reports related to processing function; Assists in maintaining general files in support of processing function; Initiates correspondence in carrying out duties; Types correspondence, forms, file documentation, etc. in support of processing function; May process fees and maintain financial records; May lead lower level clerical employees assisting in carrying out processing responsibilities; Performs related duties as required.

　　KNOWLEDGE, SKILL AND ABILITY

　　Knowledge of office systems and procedures; Skills interpersonal skills; oral and written communication skills; Ability to compose effective correspondence and forms; read, comprehend and apply laws, regulations, and procedural guidelines; organize and coordinate workflow; articulate ideas and information effectively; perform research assignments; devise and maintain record keeping and filing systems; examine documents for accuracy and completeness; operate office equipment including computers, tablets, and other electronic equipment; operate office suite software.

　　MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

　　Three (3) years of clerical work experience.

　　MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

　　One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

　　MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

　　College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

　　PREFERRED QUALIFICATIONS

　　Experience prioritizing and completing multiple projects Experience providing quality customer service via email and verbally Experience in reading, comprehending and applying laws, regulations, and procedural guidelines Experience working independently and in a team environment Experience in coordinating workflow, processing applications in eLicense or other electronic licensing database, entering data and scanning/uploading supporting documents for licensure/certification

　　Conclusion

　　AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

　　The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.