Description

　　Job Description

　　Amazon is growing its Amazon Services strategy aggressively around the world, we are looking for a Seller Operations-Process Specialist to accelerate China Sellers success on worldwide Amazon Marketplace. You will have the exciting opportunity to shape and deliver our suite of Amazon Services and play a key role to work with multiple internal stakeholders and business teams to contribute on significant Amazon Service products development and improvements, and/or launch to support growth of China Amazon Service. Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.

　　The Role

　　As a Seller Operations-Process Specialist, your primary role will be working closely with multiple Amazon business teams/stakeholders, drive process standardization & optimization via SOP creation and continuously process enhancements, execute operational tasks, resolve issues escalated by AMs and explore offshore task opportunity to support and improve China Amazon Services deliverables and experience to ensure long term success of China Sellers on Amazon worldwide marketplace.

　　The ideal candidate should have sales-operation or sales-support related experience, ability to work in an environment with minimal supervision, across multiple complex functions with capability to influence external parties; able to interface with technology systems, analyze data and gather actionable conclusions; and streamline/document/optimize end to end business processes, able to handle small projects management. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will also require to deliver results against set targets.

　　Primary Responsibilities, include but not limited to:

　　· Responsible on new and existing process SOP creation and implementation

　　· Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency

　　· Identify areas of possible process improvements and automation opportunities

　　· Document processes, regularly update existing SOP, review/suggest SOP changes required if any·

　　· Support multiple Amazon Services business and product teams on centralized and standardized operational tasks including but not limited to: leads management and assignment, Sellers enrollment support, Seller profile creation, product offering delivery, etc.

　　Personal Attributes and Competencies

　　· Multi task in a fast paced environment

　　· Operate with speed and accuracy necessary to meet Amazon standards

　　· Strong data accuracy skills, eye for detail, and commitment to meet deadlines and targets

　　· Consistent effort, intense commitment, and willingness to go above and beyond when needed

　　· Creative and analytical problem solvers with a passion for operational excellence

　　· A strong appetite for teamwork, and a just-do-it attitude

　　Key job responsibilities

　　Primary Responsibilities, include but not limited to:

　　· Responsible on new and existing process SOP creation and implementation

　　· Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency

　　· Identify areas of possible process improvements and automation opportunities

　　· Document processes, regularly update existing SOP, review/suggest SOP changes required if any·

　　· Support multiple Amazon Services business and product teams on centralized and standardized operational tasks including but not limited to: leads management and assignment, Sellers enrollment support, Seller profile creation, product offering delivery, etc.

　　We are open to hiring candidates to work out of one of the following locations:

　　Hangzhou, 33, CHN | Shanghai, 31, CHN

　　Basic Qualifications

　　Basic Qualifications

　　· 3+ years of experience preferably in sales operations or project/program management, and working with technology and systems

　　· Experience in a highly analytical, results-oriented environment with external customer interaction

　　· Proven analytical skills and proficiency in Excel

　　· Exceptional customer obsession with a passion for working backwards from the needs of field

　　· Excellent verbal/written communication and presentation skills in both English and Chinese

　　· Strong attention to detail and excellent problem solving skills

　　Preferred Qualifications

　　Preferred Qualifications

　　· Experience with business analysis （SQL, Power BI and Tableau Proficiency is a Plus)

　　· Ambition to progressively become self-sufficient in identifying opportunities for improvement and build strategic programs from such opportunities