Job Description

　　• According to the customer journey and in-depth understanding of customer needs, build robust sales business processes with cross teams’ collaborations.

　　• Keep benchmarking other OEMs’ best practices and improve/optimize process design

　　• Work close with all key business function stakeholders on process integrations; identify any missing gaps or interlocks and ensure a smooth process integration to support operation efficiency

　　• Ongoing interact with function stakeholders and collect process feedbacks and continue to enhance process design

　　• Closely work with digital teams on digital tools developments ., participate in the development of digital project portfolio management standards, the work/deliverables of each stage, review and approval mechanisms, and digital product approval processes and mechanisms, etc.

　　• Use PMO approach to manage the progress, communication, quality, change, and risk of the digital department's project portfolio

　　• Responsible for facilitating cross team and stakeholders on key milestone for digital tools signoffs and UAT testing

　　• Participate in user tests and ensure the digital tools meet business needs

　　• Jointly setup digital development tracking process and monitor the development process to ensure deliverables on time.

　　• Leverage from the front-line operational experiences, build an efficient and measurable operation process system. Compose SOPs such as operation guidance manuals, and operation standards book of core processes

　　• Other daily front-line management support related work and temporary matters assigned by superiors

　　要求：

　　• More than 10 years of sales operation and management experience work experience in Auto Industry, D2C model preferred.

　　• Have rich experiences in sales process design and iterations

　　• Prefer experiences in digital tool development projects with practical experience in project management, digital product management and PMO.

　　• Bachelor’s degree in related fields

　　• With innovative and strategic, systematic and structured thinking.

　　• With rich business experience and high cross team collaboration and communication capability.

　　• Fluent Chinese and English communication skills.

　　About GM

　　Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

　　Why Join Us

　　We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

　　Diversity Information

　　General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

　　We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

　　We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

　　Our Company (https://search-careers.gm.com/en/working-at-gm/)

　　Our Culture

　　How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

　　Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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　　The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.