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Private Brand Technical Support Specialist
Private Brand Technical Support Specialist-March 2024
Port Washington
Mar 29, 2026
About Private Brand Technical Support Specialist

  Private Brand Technical Support Specialist

  Date: Jan 16, 2024

  Location:

  Port Washington, NY, US, 11050

  Global Industrial

  Corporate Overview

  For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

  We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

  Key Responsibilities

  This customer service centered position requires someone who’s a quick learner, embodies a calming demeanor and isn't shy about engaging with customers daily. They enjoy problem-solving, handling diverse issues independently and as part of a team to provide our customers with a complete and satisfying experience. You will work with a well engaged and passionate team committed to building quality products and assuring our customers’ operations run smoothly.

  Answer incoming customer inquiries via email, chat, or phone

  Record customer information within our customer service database

  Issue Service Calls to our nationwide service providers

  Fully engage customer to perform troubleshooting for non-functioning products

  Issue replacement parts with our customer service database

  Perform post service call follow up with customers

  Engage with clients in a friendly and professional manner while actively listening to their concerns

  Offer support and solutions to customers in accordance with the company's customer service policies

  Contact vendors to request technical guidance and replacement parts

  Competencies and skills

  Excellent written and verbal communication skills

  Excellent time management skills

  Associate Degree or higher

  Customer Service: 1 year (Preferred)

  Location:

  4 days per week in-office in Global Industrial’s Port Washington, NY headquarters

  EEO/AA Statement

  Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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