Customer Experience Specialist

　　Part Time • Newton

　　Benefits:

　　Competitive salary

　　Flexible schedule

　　Opportunity for advancement

　　Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off

　　This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first impression and then keeps it going by maintaining relationships with our families while on deck.

　　Benefits and Perks

　　Flexible schedules (3-5 hours) convenient for after-school & second jobs

　　Paid training & Lifeguard Certification

　　Fun work environment and culture

　　Employee referral program

　　Quarterly (actually fun) team events such as escape rooms, trampoline parks, zip-lining, and bowling to name a few!

　　Requirements

　　An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships

　　An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner

　　-Preferred-

　　Ability to be upbeat and ready to enjoy having fun at work

　　Must be able to work regularly on a weekend

　　Someone willing to cross train as a Swim Instructor when coverage is needed

　　Job Duties

　　Upon completing the training program, Customer Experience Specialists will be our main point of contact for our families and students throughout their time as part of our extended “swim family”

　　Setting up and take down the pool deck area before and after each shift

　　Assisting our parents with questions they have about their schedule and the progress of their children.

　　Supporting the aquatics team by being an active participant in the safety of our swimmers

　　Supporting the aquatics team with attendance and skills

　　Supporting the aquatics team in managing the seamless transition between classes

　　About Us:

　　"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

　　Compensation: $16.00 - $17.00 per hour

　　Working at British Swim School is so much more than just a job...it’s an opportunity to leave a legacy that may transform a child’s life.

　　Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.

　　The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of ‘Survival of the Littlest’ for their local families.

　　Why join British Swim School?

　　Safe & happy work environment – where else might you get to sing at work?

　　Flexible work schedules and hours – making this a great role for students, parents and anyone with a busy lifestyle!

　　Rewarding job with competitive pay – all while making a true difference in your community!

　　Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.