We are the Azure Customer Experience (CXP) team, and we are looking for a Principal TPM Manager to join our team to help expand the footprint of our customer care, trust, reliability, engagement, and observability experiences across all Azure clouds.

　　We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and customer experiences across Azure services.

　　We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and delight in understanding our customers’ needs.  We use data and KPIs (Key Performance Indicators) to guide, improve and grow the success of our programs. 

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

　　Other: Embody our Culture and Values

　　Responsibilities

　　As a Principal TPM Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will guide and coach a team of Technical Program Managers as they work with engineering teams across Azure to define our sovereign cloud support strategy and manage our deployments to new clouds.

　　Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:

　　Distilling customer (internal and external) scenarios and challenges into clear, concise requirements for engineering

　　Driving broad initiatives across Azure and CXP (Customer Experience)

　　Defining organizational strategies for managing a diverse portfolio of products

　　Engaging with partner teams across Azure and Microsoft and influencing them to drive alignment on strategies and roadmaps

　　Maintaining stakeholder engagement and communication channels

　　Qualifications

　　Minimum qualifications:

　　Bachelor’s degree or higher in computer science or a related field and 6+ years experience in engineering, product/technical program management, data analysis, or product development

　　OR equivalent experience.

　　4+ years people management experience.

　　3+ years of experience managing cross-functional and/or cross-team projects.

　　Preferred qualifications: 

　　Experience with building services on Azure or other cloud services 

　　Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL (extract, transform, load) technologies, machine learning (ML), and PowerBI.

　　Ability to lead through ambiguity while partnering across organizations 

　　Demonstrated ability to come up-to-speed quickly on a new technical domain 

　　Experience using data to drive prioritization and measure progress

　　Experience managing multiple concurrent projects in a fast-paced environment

　　Collaboration and communication skills (verbal and written)

　　Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　#PRIMOjobs #CXPJobs

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .