Overview

　　As a Principal Analytics Client Lead supporting Field Operations Selection and Launch, you lead the work to successfully scope, develop, launch, and integrate into the business a substantial portfolio of analytics products stewarded by the Analytics Service team within Enterprise Data & Analytics (ED&A). You will own the development of the vision and strategy for the products within this portfolio, plan for and lead their successful execution, and act as the primary representative of this portfolio to the business.

　　This requires a person who has an entrepreneurial spirit and agile mindset with the enthusiasm and ability to develop trusted relationships and influence leaders and colleagues across the enterprise. The role requires a self-starter who can work under broad direction, capable of developing a point of view and selling the "art of the possible." Strong consultative and communication skills are key to success in this role and the ability to translate, interpret, visualize, and share outcomes to people at all levels of data literacy. It also requires strong agile project management skills and deep understanding of analytics solutions delivery.

　　Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　Responsibilities

　　Cast vision and strategy for the analytics projects within their service portfolio.

　　Develop product charters, plans, and roadmaps to advance the development and implementation of analytics products within their portfolio.

　　Lead the team in solutions delivery, having an awareness of the analytics journey from data engineering through to data visualization delivery.

　　Align with business users and stakeholders on product requirements, prioritization, scope and plan product release cycles for analytics products within their portfolio.

　　Manage the product development backlog within their portfolio of analytics products.

　　Coordinate the peer work of a full-stack execution team comprised of ED&A Insights Analysts, Data Engineers, and Data Scientists to develop and deploy all functionality and deliverables needed to drive client success.

　　Act as the primary point of contact and voice to the department for the products within their portfolio.

　　Lead and support the agencies or contractors, including content preparation of MSAs/SaaS agreements with the business, legal, IT Security, and corporate procurement for complex technical and analytics needs.

　　Develop and manage program communication plans for their product portfolios to an array of key audiences within the client department.

　　Drive adoption and support training for the analytics products within their portfolio across the analytics team and client department.

　　Minimum Qualifications

　　Consulting experience leading and influencing outcomes for broad-reaching, complex data and analytics programs that drive measurable business value working in an agile environment

　　Has strong skills in understanding complex business problems and designing analytical solutions for business needs

　　Has demonstrated experience in planning and coordinating analytics teams and project work.

　　Solid understanding of Restaurant or Service business and range of data, potential analytical measurement & models needed at the enterprise level

　　Broad knowledge of technical platforms and analytical methods

　　Very strong strategic and analytics consulting skills including Root Cause analysis for understanding complex enterprise-level business problems

　　Experience and skill in leading all phases of large-scale data and analytics programs and portfolios using agile methodologies

　　Outstanding enterprise-level thinker with strong verbal and written communication skills including visualization and “story telling” to audiences varying in technical acumen and data literacy

　　Familiarity with analytics tooling such as SQL, Tableau, ThoughtSpot, Alteryx, etc. in order to guide and remove roadblocks from the delivery team

　　Able to build strong trusted relationships with technical and non-technical people at all levels across the enterprise

　　Can coordinate programs with multiple collaborative teams and workstreams anticipating and removing program roadblocks

　　Able to generate value through measurable business outcomes

　　Adept at overseeing change management initiatives resulting from new program and capabilities

　　Preferred Qualifications

　　Experience with organizational key performance measurement, leading change management initiatives; agile software development (e.g., JIRA), innovation, or design thinking

　　Has experience shaping and influencing data and/or analytics strategy and policy

　　Has relevant technical experience in analytics solutions delivery

　　8 years’ experience

　　Minimum Years of Experience

　　6

　　Travel Requirements

　　10%

　　Required Level of Education

　　Bachelor's Degree

　　Preferred Level of Education

　　Masters Degree

　　Major/Concentration

　　Business (with concentration in Quantitative Methods, Finance, or Economics), Statistics, Math, Engineering, or other technical degree program

　　Requisition ID2024-16098

　　Job FunctionEnterprise Viability

　　Position TypeExperienced Professionals

　　Posting Location : LocationUS-GA-Atlanta