At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Team

　　Come join the Data Platform Product team and work with a talented group of PMs, developers, designers and researchers. The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of over 10K ServiceNow customers and partners. We are seeking individuals who are passionate about databases, data technologies, and scalable applications to join our core data platform team.

　　Role

　　ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for a product manager to own our container framework based on Kubernetes to empower developers to build decentralized services that power the NOW platform and to operate and scale one of world’s largest private clouds.

　　Our vision is to run the majority of the NOW Platform using containerized services including our databases, streaming technologies, computational frameworks, and specialized services.

　　The Data Platform supports a wide range of relational, OLTP and OLAP databases and newer HTAP databases, with our recent acquisition of Swarm64. In addition, we also support several non-relational databases for search, time series, and data streaming. As we scale, we are moving to container-based provisioning and deployment models using Kubernetes.

　　We aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the ServiceNow ecosystem.

　　What you get to do in this role:

　　Product Strategy and Planning:

　　Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue

　　Collaborate with customers, researchers, and architects on developing and testing innovative product ideas

　　Continually define and groom epic and story product roadmap with 3-4 release horizon

　　Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies

　　Requirements Prioritization and Release Management:

　　Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)

　　Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation

　　Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

　　Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering

　　Customer Insights

　　Define key product success metrics and ensure they are instrumented & reviewed

　　Understand how developers are using the product, gains, pains, and reasons for low usage

　　Know top 3-5 customers intimately, their specific use cases, gains and pains

　　Understand use cases by BU to better serve internal customers

　　To be successful in this role you have:

　　8+ years Product Management experience or equivalent experience in a technical role such as software development or SRE

　　Domain expertise in container technologies such as Kubernetes or Docker

　　Experience operating and maintaining services at hyper-scale and corresponding system design

　　Strategic mindset : able to define product strategy that achieves strong customer value and business outcomes

　　Technically savvy with experience working with developers and architects to build scalable and highly reliant systems

　　Strong prioritization skills and the discipline to focus on high impact activities

　　Top notch written and oral communication skills

　　Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap

　　Customer focus : has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions

　　Facilitative leadership skills : can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties

　　Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.

　　#Productjobs

　　For positions in the Bay Area, we offer a base pay of $152,000 - $266,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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