Job Description

　　The Principal Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems, and implement these plans to the customer's satisfaction. A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. This position is not expected to travel.

　　Responsibilities

　　Key Responsibilities

　　Provide implementation services to new and existing customers

　　Document and validate customer’s business requirements and map to NetSuite functionality

　　Configure/customize the NetSuite application to meet customer’s business requirements

　　Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries

　　Attend internal project meetings and provide status on the progress of activities and deliverables

　　Contribute to internal PS initiatives

　　Document solutions and contribute to the solutions repository

　　Document Leading Practices and share with PS practice

　　Participate in SME program in area(s) of interest and expertise

　　Focus on Continuing Education

　　Contribute to internal PS knowledge share; Review posted feedback on a continuous basis

　　Participate in Continuing Education sessions

　　Be fully versed on functionality released with each new product upgrade

　　Problem-Solving

　　Works on problems of diverse scope where analysis of data requires evaluation of numerous factors

　　Demonstrates good judgment in selecting methods and techniques for obtaining solutions

　　Documents, troubleshoots, and escalates Support issues outside defined parameters

　　Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative

　　Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary

　　Ability to document reusable solutions

　　Autonomy

　　Works independently

　　Ability to influence customers to modify current business practices, as required

　　Ability to manage scope and expectations with the customer

　　Decision Making

　　Generally, receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager) and Practice/Delivery Leads

　　Ability to engage in the Sales process with some guidance from Management

　　Interpersonal Skills

　　Strong written and verbal communication skills

　　Strong presentation skills

　　Ability to establish credibility and rapport with internal and external stakeholders

　　Ability to work within project teams, and collaborate cross-departmentally

　　Ability to communicate effectively with functional and technical resources

　　Soft Skills

　　Customer relationship acumen and strong consulting skills

　　Ability to manage multiple projects

　　Technical Skills

　　Mastery of Microsoft Office Products

　　Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce

　　Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite

　　Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution

　　Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce

　　Understanding of different industries and how NetSuite applies to the customer’s business practices

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer