Discover. A brighter future.

　　With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

　　If you enjoy problem solving, uncovering opportunities for process improvement, identifying and mitigating risks, and collaborating with cross-functional teams, this job is for you. Reporting to Sr Manager Operational Excellence, Principal Business Strategy provides overall program management and thought leadership to Discover Home Loans product teams to implement solutions across three key dimensions: change management, operational excellence, and risk management through the discipline of "Knowing your Processes".

　　Responsibilities:

　　Manages the development and implementation of business and/or customer service strategies, performance updates, and optimization strategies that support business goalsDrives continuous improvement through process discipline and innovation by partnering with technology and/or other cross-functional teams to implement digital servicing capabilities to minimize key stakeholder and/or customer experience friction and reduce costsMitigates business risk while designing process and strategy changes which improve key performance indicators within span of control.Supports operations and other business partners through design, implementation, administration, and testing of processes and strategies in all business/customer service channels.Implements the Operational Excellence governance framework and standard work in Discover Home Loans line of business.Provides logistical support and leadership for activities driven by the Change Management enterprise standard. Assesses maturity against the Change Management standard and advises product teams on implementation of standard requirements.Optimizes DHL business processes and workflows intended to drive Operational Excellence and ensure compliance with Change Management requirements.Creates and updates status reports of program initiatives, activities, and risks. Works across key stakeholders to actively manage blockers. Ensures transparency by providing timely communication and escalation to management.Drives organizational engagement for initiatives that drive Operational Excellence, while creating a culture of effective risk management and accountability. Provide overall direction and support to the DHL leadership team in defining, prioritizing, pursuing, and monitoring major initiatives.

　　Minimum Qualifications

　　At a minimum, here's what we need from you:

　　Bachelors' Degree in Marketing or Business, or related field4+ years' experience in customer Service or Business RelatedIn lieu of a degree, 8+ years' experience in Customer Service or Business Related

　　Preferred Qualifications

　　If we had our say, we'd also look for:

　　Master's Degree in Marketing or Business, or related field6+ years' experience in customer Service or Business related8+ years of experience in Customer Service or Business relatedManaging a large project management office (PMO)

　　#LI-RR

　　Application Deadline:

　　The application window for this position is anticipated to close on Jan-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com.

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)