Site Name: Field Worker - ITA

　　Posted Date: Dec 20 2023

　　The Omnichannel Sales Capability Lead, Italy Commercial is a new role to elevate the omnichannel sales capabilities & strategic key account management skill with the purpose to support and challenge the FLSLs and SLSLs in:leading and coaching their teams to reach high quality standard (Performance focus, competitive approach, customer experience) and deliver top quartile omnichannel customer engagement.increasing rep leadership in the cross-functional teamdriving reps towards the modern sales representative, building expectations, reasons to changedriving change towards new ways of working in their teamsdata reading and translating them into useful sales insights at FLSLs level.Support and challenge the cross-functional teams in:

　　Strategic Account Management - SAM (customer centricity, understanding stakeholders, eco-system, patient pathways) to develop the best-in-class insights & Win-Win plans.Main Stakeholders: BUH, SLSLs, FLSLs, Reps, Marketing, Medical, KAMs (Head), RAMs (Head), MSLs (Head), SBS, external vendors, HR partners.

　　Key Responsibilities will be:Accountable for the BU rollout of globally developed selling models, capability frameworks, assessment tools and other content in the selling and SAM areas, translate them to the specific Italian BU context.Acts as a strategic thinking partner and advisor for the BU's Leadership Team and supports it to define local selling and SAM capability building priorities and challenge & support it to deliver capabilities programs.Accountable to identify/create, plan, deploy, monitor and evaluate specific training programs finalized to increase selling and KAM capabilities.Acts as a partner of FLSLs/SLSLs in the field.Acts as the voice of the selling organization in brand teams, provides robust sales input to various programs and projects.Manages STEM and other external providers to support our sales capability improvement.Works in close collaboration with the Sales, Marketing and Medical capabilities leads.Mandatory Qualifications:Robust Sales /SAM experience (5+ years)Robust experience and expertise in Sales / SAM capability building (e.g., Selling Excellence trainer and FSE)Strong cross functional awareness, good negotiation skills and be able to clearly articulate and 'sell' the benefits of a new initiative to secure the necessary buy inRobust experience and expertise in digital / omnichannel customer experienceExcellent written and oral communications skills - Good level of English. Preferred Qualifications Solid understanding of Selling Operations and VeevaGood understanding of the marketing-medical-sales interfaceA result and people oriented individual, with creativity and an open-minded approach, who likes to challenge the status quo and the usual way things are done.Leadership of projects across a matrix teamStrong project and change management skills.Job posting end date: 19/01

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