Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　Under the direction of the 340B Enterprise Strategy & Center of Excellence, this role is responsible for the execution of Cencora's 340B strategy. The Operations Director partners with commercial business and operational leaders to operationalize 340B processes optimally with the ultimate aim of delivering a best-in-class 340B customer experience and meeting commercial objectives. The Operations Director will constantly seek ways to improve processes and generate operational efficiencies. They will also conceptualize and execute any one-time initiatives necessary to further the 340B strategy. The role will lead a team of managers, analysts/project managers and collaborate closely with other cross-functional teams.

　　Collaborate with leadership to determine, prioritize, and execute 340B strategy across the enterprise.Work directly with internal teams that report into the 340B segment to:Ensure that they are fulfilling their responsibilities and meeting their SLAsEnsure that they are contributing optimally to an elevated, best-in-class customer experienceProactively identify improvement opportunities including plugging in process gaps, building a new tool etc. that ultimately allow the teams to operate effectivelyIdentify and recommend innovative solutions that will enhance Cencora's 340B offering and work towards driving their development and launchDevelop standard operating procedures (SOPs) and program governance documentation in support of program reliability standards

　　Support and oversee one-time, 340B strategic initiatives including:

　　Building the project plan and standing up a project teamBuilding a business case and related materials to secure internal fundingWorking with the project team to execute the projectMonitoring project progress, budget etc. and ensuring its successful completionManage relationships with external parties, e.g., APEXUS, TPAsIn conjunction with Analytics team, monitor key metrics and KPIs as they relate to financial health of the 340B segment, actual vs goals, operations of underlying teams, opportunity, leakage, customer feedbackCollaborate with Sales, Account Managers and other customer-facing teams on specific customer opportunities including new business development, selling a 340B specific solution to an existing account etc.Drive 340B Communications including informing teams of latest regulatory reforms and what it means for their day to day operationsFacilitate communications across 340B teams on a regular cadence which includes providing periodic updates on the health of the segment etc.May be required to complete and receive a passing score on defined certification course(s) as determined by the VP of 340B Enterprise Strategy & CoEPerforms related duties as assigned

　　What your background should look like

　　Has broad training in fields such as Business Administration, Sales, and OperationsHas 6-8 years of 340B experience, including knowledge of 340B compliance and regulations, different players within the 340B landscape, current challenges etc.Has significant operational leadership experience with an emphasis on customer experience and account management, preferably in the Pharmaceutical IndustryDemonstrates experience operating in a large enterprise (>30,000 employees)Demonstrates an ability to successfully manage large teams across the organization and execute initiatives that require a high degree cross functional and cross team collaborationHas Completed 340B University or 340B University on DemandHas Completed Apexus Advanced 340B Operations Certificate Program (340B ACE)Understands Pharmacy trends and operationsHas experience in data analytics and reporting (preferred) with proficiency in PowerBIDemonstrates excellent negotiation skillsDemonstrates excellent organizational skillsDemonstrates the ability to communicate effectively, both orally and in writingHas excellent integration, implementation and management skillsHas excellent interpersonal skillsPreferred Masters in Business Administration, Required: 4-year Bachelor's degreeHas a working knowledge of Microsoft Office Suite and Salesforce to operate effectively with company systems and programs

　　#LI-REMOTE

　　#LI-TK1

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Salary Range

　　$118,000 - 181,720

　　This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

　　Affiliated Companies:

　　Affiliated Companies: AmerisourceBergen Services Corporation

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned